Regalvanlines Reviews

Regal Van Lines Bait and Switch

Choosing Regal Van Lines to move our belongings interstate was the absolute worst decision we have ever made They are a Bait and Switch operation that lured us in with a very reasonable price at first 5 612 based on a load volume estimate of 1 003 cubic feet cf That was on 9 11 24 Seven days before the move on 10 19 24 they conducted a Quality Assurance call where they asked for exact dimensions of the 11 bookshelves etc and then raised the price to 10 761 Supposedly because the volume IS going to be 1 600 cubic feet Joe Sullivan Regal Van Lines Probably more Probably more like 2 000 cf or even 2 300 cf But they would only charge us for a maximum of 1 600 cf Unfortunately they preyed upon the vulnerability of a 71 year old woman who wouldn t know a cubic foot from an orangutan And had her pay them an additional 3 000 deposit I became aware of the severity of the gouge on the day of the move at which point I called Regal and got involved Joe Sullivan continued to insist that the load WOULD BE 1 600 cf Probably more Probably more like 2 400 cf yes his probably amount keeps going up I had to ask him a half dozen times What if it isn t What if it s less He told me the movers would show me the mark That it WOULD BE 1 600 cf It WOULD But what if it s not They will make adjustments Joe Sullivan A few notes are in order at this point One no one at Regal ever mentioned that they are not an actual mover They re strictly a broker Per the rules they are required to tell us that They didn t According to the rules they re supposed to do a physical inventory of the items to be moved either by on site or virtual inspection They did neither just pulling 1 003 cf and then 1 600 cf numbers out of thin air Buried deep in their contract is a statement to the effect that we waived this inspection That was news to us when we finally did see it post move Yes we really really should have read every word of that contract BEFORE the move but we thought we were dealing with a reputable company Their contract has a couple of other interesting conditions one of which is that I m not allowed to disparage them on social media or review websites I m really going to be in trouble now Based on Joe s promise that they would make adjustments if the load was less than 1 600 cf I allowed the move to proceed Back to the trucks Regal doesn t have What actually showed up at our door was two Russians in a rented Penske box truck Fortunately one of them did speak halfway decent English note ironically these two gentlemen from KUAT Moving in California were the only good guys in this whole adventure And they re actually from Kazakhstan not Russia They get a total 5 star rating for their role As for where the 1 600 cf line in the truck was they couldn t say However a quick online review of the specs of a 26 Penske rental box truck shows that the total capacity of that truck is 1 700 cf When all of our stuff was loaded the truck was less than 1 3 full So our load was less than 600 cf Not 1 003 Not 1 600 Definitely not 2 300 or 2 400 which I guess is a good thing else they would ve needed another truck We are filing complaints with the Federal Motor Carrier Safety Administration the BBB where they are NOT accredited See their reviews on that site for many more stories like ours and every online review site I can find One last note on Regal On their website they claim that on Yelp they get 4 4 stars out of five based on 67 reviews When I looked them up on Yelp there were 10 reviews with an average rating of 1 2 stars which is 9 one star reviews with stories just like mine and one 3 star review The 3 star reviewer wrote I wrote a review I went to court We have come to an agreement Please take down my review

Regal Van Lines took excellent care of

Regal Van Lines took excellent care of my priceless oil painting They are experts in handling artwork and their ability to maintain a stable temperature ensured that the artwork maintained its dazzling beauty I couldn t believe it

Our job required us to relocate out of

Our job required us to relocate out of state and we were nervous about our belongings arriving safely Luckily this company s moving team kept us updated throughout the long-distance move and everything arrived on time and in perfect condition Bravo

Their professionalism throughout the

Their professionalism throughout the entire process pleased me and the delivery went off without a hitch

They helped me out on the busiest day

They helped me out on the busiest day of the years which was such a wonderful surprise and I will always be grateful for how promptly and easily you managed my relocation

They took extra care to box all of the

They took extra care to box all of the belongings including fragile furniture and made sure they arrived safely

The movers painstakingly wrapped each

The movers painstakingly wrapped each item

They contacted me ahead of time

They contacted me ahead of time and Thomas texted me before their team showed up Amazing

Despite my concerns

Despite my concerns they disassembled and reassembled my enormous bookcase perfectly Very good