Regencyforexpats Reviews

A trustworthy and first class company

I went into hospital in Hong Kong and was fully supported by Regency who were diligent and professional before during and after hospitalisation Whilst the claim assessment was a little delayed as my discharge summary was queried as well as confirmation needed the hosptial bill was fully settled by me pre discharge standard policy The delay was not overly lengthy and understandable Communication with the GP hospital was established collaboratively with no pressure from Regency on me or any lack of support I am glad also to have helped and this to have been seen as useful rather than interfering I think Regency understand that any health claim reimbursement is no doubt a source of stress and help reduce this to allow you to focus on recuperation - in this case me They remained communicative and quick to respond when I chased and more than that friendly which is honestly a step above the expected response Absolutely professional and completely trustworthy I have no hesitation in recommending Regency as a health insurance provider

Clear and concise policy plan and

Clear and concise policy plan and annual price plan was reasonable

Excellent customer service

Excellent customer service Erika and Kaine were extremely helpful and prompt attending to my queries

It was very easy

It was very easy to obtain this insurance they were very helpful

I d have to say over the last 3 years

I d have to say over the last 3 years we as a family have had some medical occurrences requiring inpatient services and during all of those occasions Regency for Expats have provided excellent service support We received quick response to pre-approvals were supported during the treatments had pre-approved payments seamlessly processed and or post treatment reimbursements quickly processed without any pain Thanks you Regency for Expats for being there and providing the first class service support during harrowing times

Claims are paid out within days

Claims are paid out within days email communication is great Have never had a valid claim rejected The communication and service is exceptional I would recommend without hesitation

Great service

I m extremely happy with Regency for Expats They are always willing to help and handled my claim so quickly Great friendly service overall

Regency has been excellent

Regency has been excellent Very responsive and rapid payouts Jenny has been a pleasure to work with Highly recommend