Reginox Reviews

Wish I could put no stars

Wish I could put no stars Our ceramic sink which we have had less than 6 months has cracked and we called customer service to support with our re-fixing costs and Reginox response this doesn t usually happen so we are not helping you at all with any re-fixing costs We got a faulty product DONT BUY A SINK FROM THEM

Reginox is a dreadful company do not use them

We purchased a tap from Reginox through taps uk it was faulty as the cold water would not turn off Reginox would not replace it or give us our money back which was over 100 Instead they sent a part for us to install at our cost this tap was faulty and should have been replaced free of charge Dreadful company do not purchase anything from them

Broken sink

We bought this sink through a 3rd party company a granite composite sink and it was delivered split in two We contacted customer service and said they would replace They sent another and guess what Yes another sink broken in two We were maybe thinking delivery company at first but actually much more likely a batch issue with this product

Faulty Reginox Multa Single Bowl Sink

We bought a Reginox Multa Single Bowl Granite Kitchen Sink via QS supplies back in September 2022 and it was faulty Within the first use of the sink a dark rectangular mark appeared on the sink We complained straight away as the sink was supposed to be stain resistant and the mark appeared to be ingrained within the sink After much back and forth a representative was eventually sent out to come and view the sink in person The representative agreed that the mark was ingrained within the sink and they said that they felt that it likely occurred in the moulding process However a few days later we received confirmation that they couldnt be sure of the origin of the mark and therefore they required the sink back to be sent to the manufacturer for testing We explained that we could not easily send the sink back as it was already set within our worktop and so a the cost in removing the sink and then getting one put back once it was returned would be more expensive than the sink itself and b we would not be able to continue indefinitely without a sink in our kitchen whilst they sent it off for testing We raised these concerns and received no helpful response We said that we would be happy to send the original sink back if they would cover the cost of removing our existing sink placing an interim sink and then putting in the new sink however this was refused I do not understand the point in sending someone to visit our home to confirm that the sink was faulty in person if that was never going to be sufficient in the first place In summary we have been left with a marked sink with no viable resolution The product was clearly faulty and no one is taking responsibility - please do not buy this brand of sink

I was excited to purchase my white

I was excited to purchase my white Reginox sink to go in my lovely new kitchen extension That was last July Sadly I would never again buy a Reginox sink WHY 1 they stain badly 2 you cannot use any metal items near them as they leave grey stratch marks which are vitually impossible to remove 3 My sink chipped and I now have to live with it as to remove it I may damage my lovely expensive worktops and I would have to buy new ones So my lovely new kitchen is spoilt Pity I cannot give less than one star

Absolutely dreadful Company

Absolutely dreadful Company DO NOT USE we bought a brand new home a while back and the kitchen tap is from Reginox The tap has 5 years warranty When contacted Reginox after 10000 back and forth emails where someone called Charlotte told me she believes is a ring issue which they don t supply and when I challenged her how does she know if no assessment has be done told me 9 times out of 10 is the ring I have asked her to provide me with the complaints procedures She got back telling me we don t have a complaints procedure for end users as they are not our customers ABSOLUTELY DREADFUL will take this further with Consumer Rights and any other relevant authority for sure This is completely unacceptable

i agree with all comments about this

i agree with all comments about this products it gets stained and scratched easily leaving grey lines is a pain to clean everyday It deserve minus one star if that was possible i hope everyone interested in this sink to come cross these comments before deciding to buy

Reginox Brooklyn Mixer Tap

I bought a Reginox chrome twin lever mixer tap Brooklyn 4 yrs ago The tap came with a 5 yr guarantee The tap has started to constantly drip I contacted Reginox thinking it would be a simple washer to replace which I was happy to do just needed to know the size I had an e-mail from Charlotte to say it needs new cartridges she also sent me a link for these Frances peglar araya the cost is 106 So I went back to my supplier to take up the guarantee surely at 4 yrs old I should not be replacing this part They looked into it and several e-mails and photos and 1 week later Told me it was a replaceable part and not covered by the guarantee They did find an alternative cartridge which they saidshould be compatible with my REGINOX Brooklyn mixer tap priced at 17 66 plus VAT and 6 50 postage I am not sure if this is for a pair of cartridges or one would not give me details of their supplier for me to check and has now closed my case file I went back to Reginox to confirm the Guarantee Charlotte said it is basically the casting that is guaranteed for five yrs and cartridges only 1 yr I questioned that surely cartridges should last longer than this but she said it is what they expect at around this age of 4 yrs Just thought I would let prospective purchasers knowwhat they could be faced with if buying a Reginox Brooklyn mixer tap

I got sucked in by the aesthetics and paid the price

I got sucked in by the aesthetics and bought 4 sinks for properties I own These sinks started to show scratches and slight indentations from the first day of use Within a week they looked worse than the Franke ones I had replaced and they had been in use for 15 years The fact is that the material is not fit for purpose and these sinks cannot be used for their intended use Yes you can look at them but you cannot use them I raised a complaint and like other reviews here was told that I had not used the sink properly in other words I had made the mistake of using the sink I will pursue a claim but the world does not favour the consumer these days But the final word these sinks are truly rubbish