Renault Reviews

Careless and Unethical customer service

My Renault Kangoo all of a sudden whilst driving experienced white smoke blowing from the exhaust and took it to the Renault Service Centre The van had done only 94 000 kilometers and 4 months out of warranty but not being sure if it was a major fault I thought best get Renault to diagnose the issue The service manager at the time was arrogant and showed no compassion or concern and pretty much set the record straight because i did not service my van at Renault they would not consider any chance of goodwil Their diagnosis revealed a damaged turbo and engine Independent mechanics proved their engine diagnosis to be false and totally incorrect It caused my business loss of income and total stress for the van was kept there at their workshop for 7 weeks while trying to fight this claim The issue was only the turbo after independant disgnosis and got it repaired from another mechanic All i asked for was an honest diagnosis of what the fault was and if goodwill could not be considered well and good But instead they displayed arrogance and an incorrect diagnosis and discrediting my mechanic who by the way is VACC accredited for more than 30 years and service log kept to date Totally unethical and arrogant

Barossa valley Renault - the worst company ever

Barossa valley Renault - they told my husband it was the starter motor that needed replaced Did not tell him a price until it was picked up and charged him 2 8k However this didn t fix the car When we told them we got told to wait until 8 12 for them to look at it They said most likely the new starter motor was faulty Please I would not recommend going to Nuriootpa Renault ti service it buy a car Probably the worst customer service I have ever had

Not recommended at all read it once before buy

I ve bought Renault in 2014 brand new however I ve struggled with it s parts and electrical it s too expensive to replace I m currently going through the toughest phase of keeping this car as my smart key is faulty now and I tell you none of the dealership will help you out So once you buy a new car it will last 5 years and after that dealership will leave you first to figure out the faults and after that will literally not help you out I ve requesting for help from castle hill dealership and I ve been asked to contact peter warren or chatswood dealership which I did but they will not help you out either I m still trying to get a local mechanic now to see if someone can help so it s up to you if you are smart enough in figuring out stuff go for that otherwise good luck with Renault it s dealership and electrical problems

POOR QUALITY PRODUCT VERY POOR CUSTOMER SERVICE

Car developed a warranty issue after only 50000kms Finally got the car in for repair Took a whole day to tell me they could not fix it as they needed a part I was told the repair would take 3-4 days I explained I needed a courtesy car Was told the next courtesy car was in 4 weeks time During the 4 weeks I would have to use an sub standard vehicle Do not buy Renault cars they break easily Do not expect Customer Service There is none

Avoid this dealer

I called the dealership in castle hill NSW to inquire about some car parts I needed As I was explaining what I was looking for the person on the phone only provided information about one part and then abruptly hung up without addressing the others It seems like they re only willing to offer basic customer service if they see a financial benefit It s disappointing that Renault works with dealers who prioritize profit over helping their customers Shame on them

Worst experience ever

Worst experience ever My Renault Megane experienced engine failure after 10 years and 162 000kms The Renault service centre in Warwick Farm told me it would be a 1 month wait before they could have a look at it When they finally assessed the car I was quoted 30k for an engine replacement for a vehicle that had a market value of about 5k at the time When I took it to the scrap heap the owner operator said to me we see so many of this brand of car Absolutely terrible product and service

Warranty Claim Refused

Warranty Claim Refused Two year old Koleos which i bought new After its 2nd service i was told that the rear brake discs were failing and will need to be replaced at over 700 I was incredulous as i am retired and the car had only done 13 500km I queried this with the garage and they said it could be corrosion however i don t live beside the sea and the car is garaged every night Also it is very unusual for the rear discs to fail before the front ones The garage said they would check Renault Australia warranty department and get back to me I heard nothing for ages so i contacted Renault Australia They then contacted the garage and arranged for the car to be brought back in and examined again another half day of my life i won t get back Renault Australia customer service then informed me that the warranty claim had been rejected as they do not see a manufacturing defect The warranty department will not speak directly with customers i have asked to speak with someone more senior but am now being ignored We have two Koleos in the family the second one is two years older and has just had to have it s front discs replaced Must be made out of rubbish steel i have never had an issue like this before

Misrepresentation

DO NOT BUY Ongoing Legal Case for MisrepresentationI purchased multiple Renault Master vehicles in 2025 that were invoiced and sold as 2024 models but upon physical inspection all labels engine chassis and wiring clearly show they are 2023 builds This is a serious case of misrepresentation and misconduct and despite raising it with Renault Australia and associated dealers no appropriate remedy has been offered I have since filed formal complaints with ACCC Fair Trading NSW VIC QLD the Department of Infrastructure ROVER and the Administrative Appeals Tribunal AAT Legal proceedings are being prepared across multiple states This is not a simple mistake it s a matter of public concern Australians deserve transparency and fairness and I will continue to update the public as this case progresses The public has the right to know when major vehicle suppliers fail to uphold basic consumer laws Please be cautious and triple-check vehicle build dates before accepting delivery