Rentbycar Reviews

We were conned by this company for a

We were conned by this company for a light scratch which clearly was not us and you could hardly see unless your face was right up close to it Complete frauds DO NOT USE THIS COMPANY

Avoid Avoid

Avoid Avoid The cars are cheap initially but then they find any little scratch to charge you Make sure you take full video of car during pickup I I hired a car and parked it parallel throughout my rental So no chance of something or another car hitting my sides Return the car and they looked around until they find the most minute scratch which I couldn t have noticed during pickup because it was so small Yet they proceeded to charge me 90 for it

AVOID AT ALL COST

AVOID AT ALL COST FAKE ADVERTISINGDeserves less than 1 starLeft me and my 70 year old mum waiting at the airport for more than an hour before the shuttle came despite claiming there is a shuttle every 5-8minutes I called numerous times no answer When we were finally picked up by the shuttle it took over an hour to do the paper work as the fake friendly staff try to sell you upgrades We finally got the car 3 hours after reservation time but when I returned the car 2 hours late I got charged a full day rental I send numerous emails they have not responded well since they took my money already and despite promising to review my complaint and to send me an email the next dayAVOID AVOID AVOID

Avoid at any cost

Avoid at any cost Rather than admit that they didn t have the car we had booked they instead tried to upsell us to a more expensive car which would be safer in the rain Then they insisted that we leave a 1000 EUR deposit despite having taken out full insurance cover On returning the car they accused us of causing a light scratch on the inside of the door - an area that was not included in their pre rental inspection with us and therefore we cannot prove that we didn t cause which we most certainly didn t and have deducted stolen 275 EUR from our deposit The staff at this Bilbao hub were dishonest rude and aggressive and took full advantage of the fact that they are based a good transfer from the airport in the middle of nowhere and that you are therefore extremely vulnerable

Rentbycar imposes additional and undue charges which you will not be able to contest

The car I was offered for rent was seriously damaged When I returned it the company objected that there was a minor black spot on the wheel which I needed to pay for I had no way to challenge it and avoid the penalty despite the fact that the company had no evidence that the black spot was not already there when I rented given the large number of other damages which existed when I took it As a customer you have no way to challenge a company like RENTBYCAR when they decide to charge you with an undue penalty The customer service doesn t even respond to you

AVOID AT ALL COSTS

AVOID AT ALL COSTS Like many on here they charged me for a scratch on the plastic bumper under the car when I returned it - 86 Euro This company is a scam there is a reason they are cheap You have to be very careful to make a 100 inspection of the vehicle and to take photos of absolutely everywhere on the car - including underneath the protective band in the wheelarches and the bumpers and it s simply not possible to do this without proper lights Simply aviod pay a few euros more with another company and save yourself money hassle and stress at the end of the rental Awful company

Scam and hidden fees

Don t recommend this rental company We picked up our vehicle at Bilbao Downtown office and agreed in advance to drop it off at Bilbao Airport branch We booked a small economic car Fiat 500 When collecting the car we were offered an upgrade to a Citroen C3 for 15 euros extra which we declined Then the attendant offered a Renault Clio for no extra cost - they obviously didn t have our Fiat 500 available So we took the Renault When returning the car the inspection took nearly 30 minutes Thankfully we had paid a premium insurance that reduced the excess to zero otherwise they would have found something wrong to charge us extra Even insects marks on the front of the car were inspected Not enough we were then informed of an extra fee of 36 euros for dropping the car in a different location even though I paid the booking in advance and it was clear during the booking process that the car would be dropped off in the airport instead of city centre Every excuse to steal from customers hidden fees and not friendly service Stay away from Rentbycar

Car scheme

Car scheme The car is handed over to the driver without anyone going to do an inspection as it should be and as the insurance was taken out by another company on the day the car is returned the company always finds something that is not right Therefore there is a huge difference between collecting and delivering the car This is how the company makes money