Repairpal Reviews

Lori

Lori was and excellent customer service rep had me scheduled and done and just a few minutes Would definitely recommend repairpal

When my car did not start

When my car did not start I didn t know how to proceed I went on Carmax com to search my first step and Lori chatted with me and helped me confirm my warranty tow service and set an appointment with an auto shop For someone who has no idea how to begin with these types of issues I m so grateful for this service

Top notch customer service

To RepairPal Management I am a current MaxCare policy holder I had a claim involving an engine repair that truly went in every direction but right since the start I landed in contact with Deion after starting an escalation process through the warranty company From the first received voicemail and throughout I have been nothing short of impressed The professionalism and dedication to my needs as a customer and human being is truly unmatched My case involved the need for constant attention Dion never failed at being available and involved I was able to get my issues resolved and I feel that all credit should go to him He showed willingness empathy and patience while going above and beyond including being available during the weekend I just had to reach out to someone anyone everyone and let you know what a gem he is I have never had such a pleasant experience working with anyone for anything and I mean it I hope this email is meaningful enough to grant reward or recognition to Deion as he is truly deserving of it

Great Customer Service

Allen at Repair Pal was my direct contact He is always professional and so helpful when informing me about the process of getting my vehicle serviced and the details of my warranty I plan to continue to do business with them as the customer service I received was ABOVE top notch I have had to speak to Allen on at least 3 occasions and he always help solve my issues customer service at it s finest

Quick and easy to get the information

RepairPal really helped me with an ugly situation I had with a shop trying to scam me and charge me a whole bunch of money that was in violation of their repair pal agreement Once I got on the phone with the right person Al took care of the issue and got everything cleared up While the situation was a total nightmare the help I got from Al at RepairPal made all the difference in the world

Woww service

Repair pal is an honest and trustworthy company Chimene was the associate who helped me get my car back on the road in no time she told me to have patience with her and she will walk me step by step on getting my car repaired and she did just that her following up with me every day made me feel so at ease with the whole process Without her help and guidance I probably would still be trying to get my vehicle repaired today Thanks again Chimene for your trusted help If she helps me I know she would do the same for you Repair pal is who I trust to get me back on the rode in no time With work done professionally and with efficient maintenance and time Thank you so much The help was very much needed and received

CSR was very helpful

Al was very helpful and solve my problem

The way that Chimene helped me was

Quick and easy to get the information on who to contact for information on my warranty

Quick Easy Answers

Woww service Deion was awesome and very touchable Big respect for his excellent service Prompt calm even though I was nervous and good listener He helped me a lot