Residentialgates Reviews

WILL NOT RECOMMEND AVIOD

ordered a gate from these paid over 400 only to find out after unpacking it they only drill them for disable people in wheelchairs my gate is 2000mm high and they put the handle 940mm from the bottom to the handle and 1005mm from the top to the handle which looks absolutely stupid and wrong told the company and basically told me tough there attitude is they are right and wont do anything to correct it they got there money and washed there hands of it no tell number so you cant speak to them email takes for ever and when they did finally respond all I got was it so disabled people can open it sorry but I m not a commercial property its for my own house but they was not interested they didn t even want to help me with a solution even though I gave them 3 different ideas but they said they wont there customer services are so bad its laughable if I was told or knew that they only make all there gates with handle so stupidly low I would never of used them I feel cheated conned and offended I now have a gate that is an embarrassment to even think about using so be aware there are plenty of proper well run company s that do a far superior job than this awful place I hope your proud of yourselves

Purchase with GREAT caution

Wow Where to begin I d been researching for a driveway gate for two years and had had some back and forth with RG during that time Whilst the cost was definitely well above the going rate the gates displayed on the company website looked solid slick and secure Also all of my Qs were answered swiftly and informatively by RG I finally placed my order in December 2024 and to my huge disappointment the gates were too small for the bespoke measurements I d provided I went back over all of my comms and measurements and struggled to understand how this could have happened Still do When I reached out to RG there was no acknowledgment or accountability for the mistake but I was entirely to blame still trying to wrap my head around that one In addition and because this too small bespoke gate could not be repurposed I was told that there was no refund return or exchange possible So my only option was to buy another gate and hope that the size would be right second time round I should add at this point that I was also disappointed with the flimsiness of the gate and the lack of robustness that had been clearly miss sold by the photos on the company s website I should have just moved on and moved away from RS at this point So I ordered another gate the additional cost of the lock and fitting included and then had to find someone to install the gate would you buy windows and then have someone else fit them - NO Again I did not heed common sense New posts had to be installed so that the gates could hang properly though they still sag in the centre After several call outs we eventually got it right but with all the swinging in the wind we also had to purchase and have installed a dead bolt A few weeks on and now the gate lock has given up the ghost so we can t even lock the gate An expert locksmith came round and asked which cowboys installed the lock I was embarrassed to have to reply that it was the manufacturer An utter bodge job Fortunately I could use the lock from the original gate and refit So 3 months on 2 gates down and well over 3k down the drain I am still trying to make do with what is not fit for purpose not secure doesn t work and now doesn t even look good My lesson learned NEVER purchase from a manufacture who will not install their own product Purchase with GREAT caution

Highly Recommended

From the initial enquiry to the placing of the order the online response is best described as amazing The responses were from Jason a real person addressed the issues and were inevitably on the same day puts the likes of banks and other major retailers to shame The gates were delivered within THREE days against a scheduled delivery timescale of 2 to 3 weeks custom made Well done and thank you

Awesome gates

Thank you so much for our aluminium gates They look amazing Couldn t be happier with the super service from Jason Highly recommend this company

Fantastic gate

So happy with the pedestrian gate After a really horrible experience with a well known composite gate and screen company I decided aluminium was the way to go I honestly didn t know what to expect as I was a bit nervous as the price of my gate was really good for aluminium The gate is fantastic Really easy ordering and delivery couldn t be happier

This company was very good with sorting

This company was very good with sorting out problems and supplied the best gates ever an excellent product congratulations on good service and product Thank you James Shotter

Well made product

Gate got delivered on Friday and I installed it over the weekend and looks great Well made and sturdy and won t warp like a wooden gate would

Fantastic looking garden gate and

Fantastic looking garden gate and driveway gates Easy install and customer service is fantastic Highly recommended