Restorationonline Reviews

Fantastic customer service

The whole experience from start to finish was well done Very helpful while helping me figure out what I needed which was not straight forward They double checked everything in a thoughtful way Then when some things were going to take a while to get in they were more than happy if I wanted to simply get those things somewhere else I was happy to wait Everything arrived okay they kept track of what was sent and what was yet to be sent The products themselves have all fit and are now working well

Missy

Missy and her colleagues kept me very well updated about my back order Also the team has been very helpful with technical advice on a number of occasions They have exceeded my expectations I m so grateful for the service

Excellent service

The service and assistance was great particularly by Missy who was very polite and helpful

I love restoration online

We have purchased various items for the past year Items ranging from door knobs lights to farmhouse sinks and toilets The service is always impeccable We always receive a follow up email after placing our order and the replies from the team are very quick Highly recommend

Friendly service

I love restoration online I ve bought lots of stuff from them over the years for my little old terrace house Quality is always good and customer service fantastic I ve occasionally made errors with my order and they are very understanding and accommodating

Communication was great

Attentive friendly service We were buying a selection of door furniture some of which was in stock some of which wasn t Missy followed through on our order making sure it all came through ASAP and updating us throughout I d make them first port of call for any heritage items I wanted to buy

Best customer service

Communication was great product arrived promptly and in great condition the products I purchased were also well represented on the website

Excellent communication service

Samantha was amazing she listed everything we needed for our doors as this was all new to us and total novices Samantha made it clear and easy to understand eg what to measure and what additional products we needed She was the first person who went above and beyond for us we are so grateful for all her assistance and friendly nature She made it all a breeze

Amazing service and products

Amazing service and products had to return some items and no hassle friendly service looking forward to ordering from them again