Retainerdirect Reviews

DO NOT USE THIS COMPANY

So ive worn retainers every day for 15 years as i get very stressed at the thought of my teeth moving I decided to use retainer direct as an nhs appointment was 3 weeks and i thought this would be quicker What followed was misery i purchased the retainer kit on 10th november and heard nothing from them I messaged them and they said would send again first class It arrived on 20th november 10 days later I took the photo and sent it off on the same day it arrived Heard nothing back so i messaged them on 27th for an update got a reply 2 days later that been dispatched 1st class which was a lie cause they arrived 5 days later on 4th december I put them in and they didnt fit Bare in mind its been almost a month at this point so my teeth have moved I send them a picture on the 5th and ask for a refund but they tell me theyll get back in a couple of days its now 6 days later and i am no further Ive been so stressed about my teeth that ive been dreaming about it It cost me 70 and they wont give me a refund so im gonna have to go elsewhere Ive honestly never been so disgusted with a company They dont care and they are obstructive Be warned this company is a one man band probably owned by a dentist who is busy with patients so DO NOT EXPECT GOOD AND CARING SERVICE If i were you i would just go to the orthodontist or go nhs because it will be quicker than this god awful shambles of an incompetent company

Avoid

Postage of moulds took weeks not days as stated on website No response to any email and still awaiting a refund

Avoid at all costs

Impossible to get hold off Been about 6 weeks since I sent my moulds off tried emailing them 3 or 4 times not reply and no retainers Do not use this company

failure to deliver communicate

ordered UV ultrasonic retainer cleaner container a week ago have heard nothing they have not replied to email

Would give 0 stars if I could

Would give 0 stars if I could Seems as though I m also suffering the same fate as everyone else here Unresponsive no retainer just 120 down the drain DO NOT USE

DO NOT USE

As per previous reviewer would not even give 1 star Can only say DO NOT USE no retainers after 4 weeks no reponse to any emails and no contact telephone number

DO NOT USE

Absolutely terrible customer service Sent the mould and tray very quickly Poor communication since returning the mould When it arrived the retainer did not cover my teeth it s extremely loose and does not stay in place Their website states your retainers help keep teeth in place and prevent movement following orthodontic treatment and compares your retainers to that of an orthodontist The quality of the retainer is extremely poor and resembles nothing of my previous retainers from the orthodontist The retainer is unusable I have so far sent 3 emails in 2 weeks and no response Will be reporting DO NOT USE

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY - it appears to be a scam I WISH I HAD READ THE REVIEWS BEFORE USING THIS SERVICE I sent my impressions to Retainer Direct in mid-December and am still waiting to receive a retainer nearly 5 weeks later I have sent countless emails to the company and attempted to contact them through their website but have not received a response My teeth have moved over the duration of this process I am very disappointed with this company and highly recommend you avoid at all costs