Retrofete Reviews

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I m NEVER ordering from Retrofete again

I m NEVER ordering from you all again Don t order from here They snuck in a 38 88 route protection fee that they tacked on AFTER I checked out with Apple Pay My two dresses totaling over 1300 came in and they are bathing suit material and see through So so cheap Then to return and get a refund they charge you 15 So now I m out 54 to return these cheap dresses Called CS and they did NoTHInG

I ordered a 700 dress using their size

I ordered a 700 dress using their size chart for a wedding The dress came and it did not fit Too tight around my bust Right when I received it I emailed them to ask them to exchange it They said they didn t do exchanges Weird but ok I would have to return it buy a new one because I needed it sooner and they would only give me a store credit once I returned it Which I was OK with I go to the wedding I come back and I try to get the store Credit which they only give you 14 days to do Now I m stuck with a dress that doesn t fit me and I can t even get a store credit This is the worst policy when you are selling stuff with that price tag I can shop at free people and return stuff two years later and they will give me a store credit for it Customer service is awful Never shop here

Awful

Awful I have shopped a few times at retrofete If you need to return an item it will be a pain in the ass Take forever o process and they charge a few of 15 for a refund Most items don t run true to size so it s very uncomfortable to shop with them because you never know They force you to pay a few for shipping route too pricey I would rather to shop at fwrd or revolve since they offer retrofete items and in case you want to return is easy

Warning- do not buy from this company

We purchased multiple dresses for my daughter s wedding and needed to exchange 1 due to sizing I was told that they don t accept that and there is no exception to that policy We are now stuck with a 600 dress that can t be altered to fit and have to buy a new one I was told by a customer service rep and her manager Olivia that they don t care to help the customer their job is to abide by the company policy They even sent an Email to confirm they don t want to help They have no interest in return customers as a part of their strategy

I had ordered a top that they added a

I had ordered a top that they added a fee to track it even thought they use fed ex Then I returned it immediately got the email saying it was received 10 days no credit I had threaten them with me calling the bank to dispute Sure enough the next day a credit came through Never will buy from them again

Do NOT buy from this company

Do NOT buy from this company Have never had such horrible customer service and their return policy is non-existant They are very deceptive and charge extra fees for everything They are a sham On top of it they lied and said I got a gift card which never happened Had to call cc company to dispute

The dress I ordered looked nothing like

The dress I ordered look nothing like the one that was online Trying to start return process but it keeps saying my order number is wrong when I am entering the one from my email and invoice