Based on authentic user experiences
Martin
6732 reviews
N/A
9 months ago
Poor quality
I bought a bike from them received the goods with a fault The website didn t offer an option to exchange for a new one instead the return was the only option They have charged me 70 to return the bike even though it was broken to being with really disappointing service
The Richards
6732 reviews
N/A
9 months ago
Cancer Warning Yoga Mat
They sell toxic products and don t tell you until the order arrives at your door We received our cancer causing yoga mat and asked to return outside of the return window as it was still in the shipping box unopened and customer service Zak was very rude and unhelpful Please stay away from this company and do not use these toxic products
Kaitlyn Manktelow
6732 reviews
N/A
9 months ago
Bike arrived half out of its box and
Bike arrived half out of its box and broke after 2 miles and customer support decided to say it was our fault for not taking it to a bike shop despite it being a gear issue I even provided photos of the bike damaged on arrival and somehow that was our fault I hate leaving bad reviews for businesses but I m baffled at the condescending email I received after having the bike for 5 days and having nothing but issues Total side note my basket arrived separately and also was damaged - I m sure that s my fault somehow too I get mistakes happen but for the company to immediately place blame on us despite it literally arriving poking out of the box and not taking any accountability is absurd
MS
6732 reviews
N/A
9 months ago
One of the most truly bizarre customer
One of the most truly bizarre customer service encounters I ve ever had I tried to return a product that did not function as advertised-- The cost to return it would have been 80 of the cost of the product itself which means I would have only received a 20 return They kept loring over me the promise of a cheaper return label-- even a free one-- if I shared photos with them I had already disassembled the product so I did not have photos-- which I told them over and over Nor was I interested in taking the time to reassemble it JUST to take photos Good riddance Please avoid this company They also don t post negative reviews on their site-- so you cannot trust the reviews as given
Leo
6732 reviews
N/A
9 months ago
Do NOT order from this scam company
Do NOT order from this scam company I ordered an item many weeks ago costing 18 The company finally sent me a notification that it was delivered I wrote to them saying I never received it Now I m being told it s my responsibility to locate it through my post office This company is based on China so I should have known better It s not worth the hassle for me to track it down
Dima S
6732 reviews
N/A
9 months ago
Love the products I got from them
I own the Koa Rev Plus Weekender and floats from Retrospec and I m absolutely happy The product boasts exceptional quality Quick shipping and nice customer service