Rettie Reviews

Useless

Useless We travelled from the south of England to Edinburgh having been assured by one of their agents that properties were not let prior to all prearranged viewings having been undertaken Firstly we received an email cancelling one viewing as too many people had been booked I then noticed that a property for which we had a forthcoming 10am booking had been marked let agreed on the On The Market app and on further checking saw that it had been removed from their own website We received no notification and had to contact them to ascertain the position It had been let I emailed to clarify why we hadn t been informed - no response We then had a 4pm viewing at a different property When my husband arrived for the appointment it had been double booked for which there was no apology and my husband had to view the flat in the company of two other people Unsurprisingly I ve still received no response to my email

Unethical and not tenant friendly

I recently had an extremely disappointing experience with Retite and co Glasgow and I feel compelled to warn others about their unethical practices towards tenants From the outset it was clear that this letting agent prioritizes profit over tenant welfare It s apparent that they employ deceptive practices to exploit tenants financially and only protect benefits of their landlords Considering the tenant demand is high they do not care about kicking someone out THEY FORCED ME OUT despite paying rents for 3 years in a row as they wanted to increased the rent straight by 300 which was way above the gov guidance I asked them for one months extension as it takes time to look for another property and they denied and said they will have an eviction order against me How CRAZY that can be A tenant who paid 3 years without missing a single payment and they couldn t let me stay an extra month till I could find a suitable place to relocate Again protecting their own and landlords benefit They seemed completely uninterested in resolving issues or even acknowledging tenant grievances It s clear they have no respect for their tenants and are more focused on serving landlords and maximizing their own profits Adding to the list of grievances the moving-out process was a nightmare They unfairly deducted a significant portion of my deposit for cleaning and repairs despite the property being left in decent condition and when we got the end of tenancy cleaned from their OWN AGENCY CLEANERS Attempts to dispute these charges were met with hostility and refusal to engage in any reasonable discussion Overall my experience with Retite and Co Glasgow Bath Street branch was nothing short of a nightmare Their unethical practices lack of transparency poor communication and disrespectful treatment of tenants make them an agency to avoid at all costs I strongly urge anyone considering renting through Rettie and Co to reconsider and look for a more reputable and tenant-friendly agency Save yourself the stress and find an agency that values and respects its tenants

I m only rating one because there is no

I m only rating one because there is no zero We employed Rettie to let out our beautiful house in St Andrews for The Open in 2022 Vanessa Rettie took on the let and what a monumentally disastrous task she made of this We advise not to go with this company and particularly not with Vanessa as she doesn t have a clue what she s doing

Don t trust Rettie with your property

Don t trust Rettie with your property Short let my flat during the festival in Edinburgh through Rettie I retuned to stained carpets and couch damaged counter top and pots pans The kitchen was filthy including mold The renter left empty toilet rolls panties and condoms Rettie didn t have decency to let me know about the damage or repair clean the flat The level of disrespect for my flat from Rettie is unbelievable Don t use Rettie

The agents been very mean to cleaners

The agents been very mean to cleaners I was the cleaner who done a lot of hard work for them As far as I know they treating cleaners like the lowest class like we are no dignity and safety needed When I cleaned a room with falling roof I simply concerned about the tenant s safety so I asked if they have anywhere to live as the roof ceiling still got falling rocks on my shoulders They then called my boss to educate me to mind my own business Then I worked for them as the last job they had been advised their business everywhere outside of the building which got someone tried to scam us for goods inside of the property inside of the building one we cleaning for they have blacked mailed us suggested that we are the robbers as we tried to remove rubbish from the house then I noticed they are just a couple of criminals so I shouted them to back out they then took videos to send to rettie and then rettie viewed the video took by the criminals and sent to my boss directly never asked what was the cause of this This agent has been extremely careless cold hearted to people like us who s only trying to work the hardest and protect everyone s interests What I ve noticed that they have a lot of ladies working in the office who just love to spread rumours and un testified informations to ruin everyone s life when they can avoid this agent looks very corrupted with all the golden ladies in the office

I live underneath a property which is

I live underneath a property which is let by Rettie Co There is a problem with the pointing on the platt which is causing water ingress in my basement area I contacted Rettie Co in September and spoke with Michael Logan who advised he would send someone to carry out the work required Towards the end of October I sent a chaser email as the work had not been carried out and I was told that he would chase up the contractor By the end of November nothing had been done so I sent another email with a video attached showing the water ingress I advised that I d had to get rid of a wooden bench which was ruined as a result of being repeatedly soaked I also advised that there was now water ingress into a cellar which is used as a utility room I asked for details as to whom I could complain about the ongoing issue I received a response apologising for the inconvenience caused a that another contractor had been instructed and would attend last week Nothing happened I reiterated that I wanted to complain about Rettie Co and again asked for details at to whom that complaint should be addressed I received no response so I called them today and spoke with Emma who was less than helpful and somewhat defensive of her colleague and blamed the contractors for the issue not being resolved My property has been and continues to be damaged by water ingress and Rettie Co do not give the impression of being remotely concerned by this If this was some one man band letting agency with no experience in the property market it would be poor show but that fact that it s a company like Rettie Co just makes the problem worse I am furious with the lack of action on their part and even more furious with the couldn t care less attitude I have experienced to date Very very disappointing and at best unprofessional in the extreme

I just purchased a house through Rettie

I just purchased a house through Rettie and the whole team was so helpful They kept regular contact throughout the process and were happy to sort out any issues that were encountered where they could Would highly recommend using Rettie for a house sale purchase

Amazing Experience

We have just bought and sold a house through Rettie Kilmarnock Road and I honestly have nothing but praise for the Team We received helpful and solid advice when selling and our house was sold within a couple of days of being on the market Massive thanks to Grace who really went above and beyond