Rinho Removals - Fast reliable profesional moves
Based on authentic user experiences
Shakireh
6730 reviews
N/A
9 months ago
Do not trust Nicole
We went with this company because they seemed to be the best value company we had spoken to as well as the most trustworthy We had several lower end companies contact us too but this one seemed just right mid-way between the two price-wise but also as above board as any of the higher end companies Nicole is an amazing salesperson and seemed like she was extremely honest and like she had a lot of integrity We had a few long chats where she claimed to provide a lot of the services given by the higher end companies at a reasonable price She assured me that the service would include a complete dismantling and reassembly service and indeed this was included on their invoice to us that they would box up any fragile items that they were worried about transporting and finally that they would use reusable and sustainable packaging e g blankets for furniture etc I sent her several long videos at her request of our flat and all its contents and also the access During one of our conversations she assured me that many of the movers in her company are highly experienced with delicate items and have worked there for over 20 years The overall impression I had from her is that we can completely relax and she will take care of everything for us The reality couldn t have been more different On the day of the pick up the men arrived without any tools to dismantle anything thank goodness my husband hadn t packed his tools they couldn t speak a word of English so it was impossible to explain anything to them and they weren t even from Rhino Removals but from some other company in Romania called Godline Express When the movers arrived in Manchester after a few days it was a different set of movers they delivered half our belongings The other half had been put in storage in Manchester and we went to collect it all later in the day We simply could not believe the degree of damage to our items both the first half and the second half We have several pictures to show how horribly our items including fragile items and boxes marked fragile had been loaded onto the truck and storage facility A number of our precious items were either dented broken or stained with black handprints including our mattresses The movers and their boss who I spoke to on the phone claimed that a reassembly team would follow up a few days later No reassembly team ever turned up When we wrote to Nicole to complain about the damage to our items and also ask about the reassembly she sent us an email saying that she had contacted their insurance company about the damage and that she would send a comprehensive reply to each and every one of our complaints Needless to say no insurance company ever got in touch and we never received any reply My husband spent hours on trips to Ikea to find the spare parts to items that they had dismantled because it wasn t clear where the spare parts had been stored we ve never found many of them We also had to make several trips to our local launderette to get all of our mattress covers laundered All of this just after we d arrived in a new city and were still finding our feet and had a very upset toddler to manage It was a highly stressful experience to say the least As for our fragile items in most cases there was simply nothing we could do It s been a painful lesson for us not to be so trusting even when the person sounds very trustworthy Please please don t be fooled by this company - we have literally never come across anyone who talks as good a game as Nicole and whose actions are so completely incongruous with their words
Irina Gherardi-Budyukova
6730 reviews
N/A
9 months ago
AVOID RHINO REMOVALS AT ANY COSTS DISASTROUS MOVE TO ALICANTE
Let me start this review saying that we have now engaged legal help to deal with Rhino Removals due to their complete lack of response since the beginning of September Moreover Nicole the amazing sales person also mentioned in other reviews have blocked us on WhatsApp and the company has not answered a single phone call leaving us with no choice but to pursue legal action now We are welcoming other 17 of deeply upset customers to join our legal battle against Rhino Removals Our experience with this company has been a nightmare from start to finish The promised delivery dates were missed causing significant financial losses and personal inconvenience When our items finally arrived to Alicante they were in a terrible state poorly packed mixed up with other customers belongings and many arrived damaged or missing altogether Crucial items including parts of a children s bed and our jacuzzi equipment were either not loaded or misplaced 1 5 months later still not found Despite being promised help with unloading the driver only unloaded two items leaving my husband to manage the rest on his own forcing us to hire last minute local help at additional cost Communication was also impossible as the driver spoke only Romanian We suffered damages to expensive garden furniture and even had to replace entire pieces due to careless handling To make matters worse Rhino Removals caused damage to our London residence during collection and has since ignored all attempts to resolve these issues I strongly advise anyone considering Rhino Removals to avoid them at all costs Our experience has been costly stressful and ultimately disastrous and we are now pursuing legal action to recover damages I saw other customers reviews who experienced exactly the same as us should anyone with to join our legal battle please don t hesitate to contact us
Kevin
6730 reviews
N/A
9 months ago
Moved from Germany to UK
Moved from Germany to UK The experience was unpleasant to say the least The initial communication was excellent until you paid the deposit We have chosen them because they agreed to collect on a specific date Monday and we booked for our flight on a Tuesday Two days before the collection they said they will come one day earlier Sunday We thought it was fine so we rush to pack everything to be collected at 8 am On the Sunday a guy with a grey truck without any company logo turn up with flip flops As we agreed we will help to move on our side as well since it is only one guy After loading everything the guy said maybe this is overweight we will have to charge you extra after weighing it at their site If they are honest they should have weigh it when they come and not after loading The driver agreed to deliver on Tuesday evening We took the flight back on Tuesday and waited for them to deliver They then told us that the good is sent to the warehouse instead because they need to use the truck for something else We thought this was a scam since everything that they do so far are very unprofessional They then ask us to pay first before they can deliver the good They have doubled the payment as from initial quotation because of the extra weight We ask if we can pay them at the office and check if our belonging are in good condition At the end we agreed to pay half and pay the rest when they deliver the rest It was not easy to estimate the weight of every single box when you are moving house it is not a suitcase that you check in at the airport I would not recommend to use them
MRS B M FRENCH
6730 reviews
N/A
9 months ago
One star for answering the phone
One star for answering the phone Justin was polite seemed interested He promised a quote by email that day nothing I contacted him again after two days another email saying he d send the quote Friday afternoon nothing A total waste of time I wouldn t trust them to do any removals incase they didn t turn up
deb spink
6730 reviews
N/A
9 months ago
Moving from Spain to uk
Moving from Spain to uk I would NEVER recommend this company I am taking legal action
Anna da Silva
6730 reviews
N/A
9 months ago
Very quick and reliable
Very quick and reliable we moved from London to Portugal in a matter of days We were also able to track the van along the way which was very helpful Would definitely use them again Thank you for all your help
Alex
6730 reviews
N/A
9 months ago
I had a great experience whit
I had a great experience whit Rhinoremovals competitive price and very speedy delivery
Alexander
6730 reviews
N/A
9 months ago
Thank you team
I recently had the pleasure of moving from UK To Spain and I cannot express enough gratitude to Nicole our moving coordinator for her exceptionaly service From the very begging Nicole provides us with a transparent quote that was meticulously based on the volume and weight of our belongings ensuring there were no hidden cos or surprises along the way Also we where told the maximum time scale for our move would be 14 days yet Nicole manage exceed our expectations by completing the move in even less time
Francesco T
6730 reviews
N/A
9 months ago
Good removal
Rhino provided by far the most competitive quote for an Italy - London removal job I spoke to Nicole throughout and was kept updated All my furniture arrived fine in 48h and with a smile Thank you
Michael
6730 reviews
N/A
9 months ago
London to Madrid
Moved from London to Madrid with Rhino and I am happy with the service I received Reasonable price and good communication throughout the process Thanks guys