Richbrook Car Covers & Motoring Accessories Shop
Based on authentic user experiences
Rhys Holley
6735 reviews
N/A
11 months ago
Does not reply to messages faulty and possibly wrong cover
Sent two messages via their website No way of sending a direct email so you must fill in their contact us page which says they always get back to you and on both occasions they haven t so very poor service especially when you are spending this much money on a car cover The issue I wanted to speak with them is because I ordered a superstorm cover for my mk2 clio RS It arrived straight away when it states they are made to order so expect a few week wait which is when alarm bells started to ring They have hundreds of of cars models to choose from hence the two week wait for your bespoke fitted cover so when it arrived with Ming 2 days it had nothing to say it was for my particular car or any car for that matter and it s a lot bigger than a fitted cover should be which was my first email to ask is this the correct cover No replySecond message was to say water is coming in through the wing mirror covers and pooling because it can t escape so it stays there until the cover is removed Again no reply So to summarise terrible customer service from a company who says they reply to every messages I would say avoid this company I have a excessively large cover that leaks
Ben
6735 reviews
N/A
11 months ago
Richbrook cover scratched my car
Purchased an outdoor car cover for my m3 The fit was good but after first use it scratched my paintwork in 2 places There were 2 areas of Aprox 3 inch sq where there was lots of surface scratches clearly where the cover was moving in the wind I emailed them and they responded to say their covers don t scratch even though I provided pictures and explained this was first use They blatantly disregarded what I said and told me the scratches were not from the cover I m disgusted by their response Shockingly bad response If that was my company I would be ashamed of that customer service
Consumer
6735 reviews
N/A
11 months ago
Don t order from this company
Don t order from this company I ordered a very expensive car cover and had to chase the order after waiting for 4 days with no sign of the order and no dispatch email I phoned to chase it and after taking full payment for the order it had not even been dispatched or processed
Graham Legg
6735 reviews
N/A
11 months ago
Great quality and service
Terrific comms throughout and very prompt dispatch Excellent quality product too Well done
P Heffernon
6735 reviews
N/A
11 months ago
Motorcycle dust cover
Bought a dust cover for my motorcycle from richbrook and was delighted with the quality their after sales service was also fantastic I would definitely recommend them to friends and family
NICK
6735 reviews
N/A
11 months ago
Excellent service
Excellent service from start to finish Received my Mini Cooper F55 cover in a few days and it fits wonderfully Very pleased indeed Thank you Richbrook
Richard
6735 reviews
N/A
11 months ago
Indoor cover for a Golf R
Bought an indoor cover for a Golf R after looking at many companies Quick delivery Cover fits perfectly really soft but quite thick and stretched easily over the car fitting very well Very happy with my choice Would recommend
Derek Robbins
6735 reviews
N/A
11 months ago
Richbrook half cover looks magic
Richbrook half cover looks magic Only just bought so time will tell but looks really good Fit is excellent for our MGTF First class customer service too I think we ve had three Richbrook covers over the years
Simon N
6735 reviews
N/A
11 months ago
Supersoft indoor cover
I ordered a supersoft indoor cover for my Frogeye Sprite a couple of weeks ago on a Friday afternoon and it was delivered to me the very next day Thanks to Dominic at Richbrook s for his help and advice on the phone and for processing my order so quickly It s an excellent indoor cover very soft very stretchy and BRG too Excellent
Mike Wall
6735 reviews
N/A
11 months ago
Outstanding service
Outstanding service Ordered an outdoor car cover which was promptly dispatched but unfortunately did not fit quite correctly around the door mirrors Dominic at Richbrook went above and beyond in checking with the designers for a solution and exchanged the cover for the correct model fit at no cost-the couriers were prompt with pick up and drop off The cover is a great value item and looks superb really pleased and impressed with this level of customer care