Ricohdtg Reviews

Eduardo Razo is the bomb

I would never have been able to download the upgrade for our colorgate software had it not been for Eduardo Razo He patiently helped me over the course of 2 days to try to get the download to work the way it needed He was persistent in working out all the kinks as well as being very patient with someone who is unfamiliar with the program and had to be walked through the process with baby steps I m sure he had frustration with some aspects of it because it wasn t as cut and dry as it should have been but he never let his frustration show if he was He checked on us through email to see if we had gotten any more information from the Colorgate staff about the kinks and when it finally came through he didn t stop until it was finished He also then took the time to walk me through all the necessary steps to make the best dtg dtf s for our customer I would give him 5 stars and will always ask for him in the future if there are anymore issues we need help with

Buy straight from Ricoh

After multiple problems with the company I originally bought it from Ricoh actually stepped up and helped me the numerous problems I had on my ri1000 If you re investing in a machine like this buy straight from the source

James was awesome

James was awesome Very patient easy to understand took his time when I was struggling with a few things The process was much easier than I anticipated and we are up and running again so we couldn t be happier

Luke emailed me requested my

Luke emailed me requested my information however I was inpatient and called him Despite that he was busy he squeezed me in He was patient and explained every process and added some good information about drying time

Dream Team Antonio O James L

I became part of the Ricoh family because I was giving a non working Ricoh ri1000 I join several Facebook groups and I was able to get in contact with Antonio Ospina He has been helping me thru the whole process He helped me transfer machine to my name I ask a couple of questions about the machines and software and parts Without hesitation he always answer I than called the number he provided to order parts James Lee was the one who answer He helped me thru the ordering process I liked that He genuinely cared about my concern and request for Information I appreciate them both because their dedication to service help me thru this complex process I feel more comfortable that I made the right choice and join the ricoh family I appreciate all their help and service They went on and beyond their duties Thank you

Very happy customer

I just want to say that I m very happy with the support I received today and I can get back to printing thanks to James He was very knowledgeable professional and quick He was thorough and made sure I was completely satisfied before ending the call James is a keeper Hope to get James again if I ever have any other issues

I went through my onboarding DTG U

I went through my onboarding DTG U today with Luke The lessons were great but then Luke took a ton of time to help me get all of my settings set up correctly and helped me run some test prints and everything is working amazingly He genuinely went over the top to help and i could not be happier

Eduardo was very professional and

Eduardo was very professional and extremely helpful getting us set up for success with Colorgate He is very knowledgeable and answered all the questions we had