Ridiculouslyrichbyalana Reviews

First time ordering and was really

First time ordering and was really looking forward to receiving the cake bar and the mystery box But unfortunately I am very disappointed and won t be ordering again The package arrived damaged and cakes were crushed and broken I mean who sends cakes in an envelope Definitely need better packaging And as for the cakes the brownie blondie bar was well overpriced and definitely not half half it was 3 4 brownie and 1 4 blondie Very sickly and nothing special at all The mystery box was a rubbish mix and most were hard and very sickly I ve had better cakes from Aldi Definitely well over priced for the quality and quantity and honestly don t even taste nice Wish I d read the reviews before ordering Won t be ord

I feel tiktok orders are priority over

I feel tiktok orders are priority over website orders I don t want to order via tiktok so will only use the website everytime I order always have things missing I bet never via a tiktok order The annoying thing is I have stuff missing from the core range sometimes from weekly specials If you don t want people to order via the website then close it down

Not helpful at all

Not helpful at all Ordered the brownie bar on website got an email saying my address was cancelled for being international when though it s Hatfield UK Emailed back which took ages to get a response and they just blamed Royal Mail you think they would check the address themselves before emailing me accusing me of having an international address Took another few days for them to reply to say re order the bar went on to do that and it s out of stock don t sell it anymore I emailed back to the original and to Alana herself and have had nothing back This is nearly 2 weeks now with no reply Do not order I was a great customer and always on their lives sharing and promoting Look for yourself at other reviews do not order from here you will be disappointed

They ignore customers and call them trolls when questioned

I purchased from the website for a birthday gift I got an order number and then heard nothing back I contacted them 3 times and was ignored I went on TikTok and contacted them to ask why they don t answer messages and got accused of being a troll and blocked In a nutshell if you don t purchase on TikTok you won t get your order and the company will ignore you I had to go through my payment provider to get my money back They should not have a website if they ignore orders made through it An awful company that ignores customers who purchase through the website Please take the website down if it isn t monitored as this is very unfair to customers who don t chose to use TikTok

Ridiculously rich by alana brownies that tastes terrible

So I ordered the 15 browines in a tray of on tiktok shop on the 26th of June and they arrived on the first of July when ordering they should have arrived on the 28th all the brownies are stale the viral dubia pistachio one pistachios have gone off everything s just absolutely awful don t wish your money on this they don t put the care in love in that they used to whwn they first started off you will get stale disgusting Brownies and be disappointed avoid

Total lack of customer care

So I contacted the customer support team after changing my address it didn t work They said they are aware of the issue and would send a new box second box didn t arrive So I was charged for something I didn t receive Then a month later I have an additional box charged to my account and it never arrived either so that s 3 failed boxes and 2 subscription fees taken and I didn t get a thing for it not even a refund It s a shockingly bad team for customer care I d say avoid

This company is unethical

This company is unethical they gift WEEKLY a morbidly obese house bound woman Who has a crippling food addiction Becki Jones

Bad reviews all over about these cakes

I can see why the reviews are very bad on google Facebook etc My experience was a waste of money Orders from this place 2 different iAd boxes for gifts for customers via their tik tok Opened one to have a look and 3 of the 9 cakes went straight in the bin One had crystallise icing that had been on the bag too long and sweated off one had foreign black object baked or stuck onto it and another had all the filling oozing out and it was crushed by the lid of their box bing forced down which was evident I contacted for a refund as I then had to go out and buy another gift as couldn t give this to someone cost me more money and a half days holiday Offered to refund me 3 slices of cake didn t seem to understand the issue here at all Spent nearly 50 on two boxes of these cakes as gifts I had to race out and spend another 20 on replacement gift Disgraceful It has now been brought to my attention today from my lovely customer whom I gave the large box to as a gift and who was embarrassed to tell me that there were around 8 cakes they had to throw away due to various reasons again a big black foreign object on one of them all the icing off of 2 of them that was bric hard and stale another cake had some blue marks on the bottom which they think was mould What an embarrassment this has caused me and my customer felt embarrassed today telling me about it A total waste of my hard earned money and you should be ashamed of this standard of food and service and to offer me a refund for 3 slices is scandalous I regret not having more photos to show you the unsatisfactory job you have done and what a waste of my 50 Read their reviews on other platforms several are much worse