Rightlegalgroup Reviews

Quite possibly the WORST company

Quite possibly the WORST company customer service and least compassionate company I have ever dealt with Avoid this company at all costs I have written a formal complaint and taken it to the legal ombudsman and suggest countless others do the same Dealing with my late grandmothers estate which is relatively straight forward I wish I had opted to do this work myself being a complete beginner it will be 3 years since she has passed this August and we are still going through the motions with this useless company Consistently lied to informed of wrong dates being told different timelines on when things will be completed letters going to the wrong addresses addressed to the wrong people errors in simple administrative tasks and 100 s of missed calls and unanswered emails with absolutely no response As someone who is in a time of need and great distress this is not the company to deal with at all couldn t have made this time in our lives more difficult The complaints team and process is abysmal offering a petty 150 off their huge bill and still to this day not fulfilling their promises for the outcome of the complaint Someone really needs to give this companies head a wobble how they are still in business I have no idea Good luck

Not good service so far

I will be in contact direct with the companies Complaints Department

Avoid this organisation at all costs

Avoid this organisation at all costs I hired them to help me prepare the probate application for my late uncle They delayed the process vital documents which I had hand-delivered were lost and their compliants team just fobbed me off with we are still looking for your documents 5 months after they were lost Astonishingly poor communication customer service and value Wish I had checked their TrustPilot ratings before I d hired them Would love issue to be resolved but sadly it has not Note their response is please contact our complaints team That would be the same complaints team that haven t replied to my last two emails

Don t store your documents

I completely endorse Susan s review I experienced endless delay trying to obtain a Form of Authority to get my Will and POA back They say it will take up to 28 days once they have this form back but you just try getting the form to start the process A string of calls locally and to the main office and endless waits for the post to deliver the endlessly not arriving forms that were to be sent out that day So in total frustration I explained the situation I was in on Google and a immediate reassurance it would be looked into and the form does indeed arrive I have my documents and the lasting impression of total corporate indifference to that inconvenient person their customer At 72 I got my form but I m left with the worry what if I had been a bit older and met this level of service would I have just given up

AVOID this company 3 5 years still no probate closure

I started probate with this company in February 2021 following the loss of my Mother YES over 3 5 years later and STILL NO FURTHER FORWARD Dozens of solicitors later we are still unable to have closure They sent my case to another solicitors without informing me or asking for consent That company went into liquidation and all our files were lost There was a 30k discrepancy in my final owed funds- still not resolved Hundreds of calls emails several formal complaints n NOTHING My mental health is rock bottom- my family do not know where to turn DO NOT use this company- their service is appalling communication is utterly disgusting and the staff turnover is immensely high My next steps are to go to the media

Incompetent and unprofessional

Avoid this company at all costs For the past year they have broken promises not told me of hidden costs amounting to approx 2300 given poor excuses for work not completed when promised even sent me another clients paperwork for me to sign stating I was responsible for their estate The only way I got closure was to threaten that I was going to the Ombudsman Their front high street business is Simpsons

Very poor company to deal with

They send letters to addresses I have never lived at then they send letters to an address I lived at 40 years ago They They send letters to my stepfathers address who has dementia he files them away They will not release my mothers will that is allowed in my mothers POA They also keep on wanting money for the release of documents No person wants to be responsible for the mess ups just sorry sorry is not good enough Probably the worst legal group I have ever delt with At this moment in time I have been on hold for 55 minutes not happy As POA they will not use my home address

Abysmal Run from this company

My father passed away in May of 2023 and a few weeks later we learned that the solicitor that had written his will had retired and the records from that practice had been bought by Right Legal Group in Derby The initial contact seemed OK but things started going downhill fast The first invoice had me as an executor marked down as the deceased Further emails from them were riddled with spelling mistakes and bad grammar My brother s surname was missing from my mother s updated will and so a new will had to be issued and we once again had to get new witness signatures at great inconvenience to everyone We were told early on in 2023 that Right Legal had contacted all asset providers We soon learned this was not the case and there was one asset provider who I had previously worked for that they were completely unaware of The provider told me that Right Legal Group had only got in touch after I chased them and then never responded to the requests of the asset provider This made me doubt Right Legal Group s honesty and doubt the veracity of their statements When I contacted other providers it was the same story They were still waiting to hear back from Right Legal Group Roll on to February 2024 and I enquired as to the status of the grant of probate I was told it takes 16 weeks I am aware that UK probate can take a year due to a backlog so I gave them some slack My father had been dead 16 months before I said enough was enough I contacted RLG in September 2024 and learned that we had been given a new case handler She told us that Probate had been granted in April If that was the case then why did nobody contact us before now She told us that they were awaiting the closure of 4 accounts 1 bank 2 building society and 1 financial institution So my question is why does it take 9 months to close down 4 simple accounts It s nonsense and it s a bold faced lie by Right legal Group because when I contact these institutions the answer is always the same we re waiting to hear back from Right Legal Group or we haven t heard from them at all My bereaved mother has been surviving on the state pension and is struggling to maintain an energy inefficient house that needs urgent repairs and is too much for her now Right Legal group even admitted that they are already sitting on 125k that they could release Yet when I chased them up in October 2024 there was nothing but silence Here we are 2 weeks away from Christmas and not a word They are a disgrace If you find yourself in a similar position move your wills and other legal documents to another provider without hesitation You also have to ask yourself why Companies House issued this First Gazette Notice on 22 10 2024 08276948 Right Legal Group Limited The Registrar of Companies gives notice that unless cause is shown to the contrary the Company will be struck off the register and dissolved not less than 2 months from the date shown above Upon the Company s dissolution all property and rights vested in or held in trust for the Company are deemed to be bona vacantia and will belong to the Crown As a final note I never did receive a copy of the grant of Probate from Right Legal Group so had to purchase it myself from the government website Useless