Rithum Reviews

So Many things that are negative

So Many things1 WORST CUSTOMER SUPPORT - I was yelled at and demeaned by 2 different project managers2 Shipping MODULE IS AWFUL3 Set up was not good and difficult and I used to build databases so I know what Im doing4 Expensive for the amount of support and help and difficulty5 JUST ALOT OF BAD THINGS AND THEN A CONTRACT THEY WONT LET YOU OUT OF EVEN IF YOU ARE DEMEANED AND TALKED DOWN TOO AND ITS OBVIOUS IT DOESNT WORK FOR YOUR BUSINESS

You will lose money if you sign up with them

-You will have a major issue MONTHLY I am serious A New unique and costly issue every month whcih will take months to fix and other times over 6 months -The system is old broken and full of serious bugs that they can not even fix or understand -Commonly your products will be delisted due to these issues and it takes weeks for them to fix it -You will never be compensated for their mistakes Management is just as arrogant and ineffective as customer service -Integrations with markets only work 90 of the time and you will constantly find issues that take ages to fix while you lose money -Salespeople outright lie upper management are just as bad and treat you with contempt -Customer support is just as bad it takes several emails to get them to do something and always at least 2 emails for them to even begin to answer the question -Account manager can only apologies as they know how unfair and bad it is but can not do anything -They are one of the most expensive options available -Their contracts lock you in for 12 months with exit penalties regarldess of them failing in their end of the agreement Seriously RUN it was the worst choice signing up with them They are also one of the most expensive options anything else would have been better Rithum responded below Ofcourse not saying they can do better or acknowledge well know issues but to say I am not a customer I very much am but also know they would resort to legal threats and target my account if they did

This company is a nightmare

This company is a nightmare Avoid them at all costs They make big promises but delivered nothing for 9 months straight We even had to hire someone to do the job they promised to handle Now they re coming after us for 20k Absolutely wild Do yourself a favor and steer clear plenty of other suppliers out there Seriously look elsewhere you ll be better off But if you re stuck and have no choice make sure you have a lawyer check their contract and only pay them based on actual results

Run as fast as you can away from this company

Salespeople outright lie about everything Their managers are just as bad They don t care if they scam customers for a profit

Beware

Beware Rithum accounts for all the GMV that is pulled into the platform which does include cancelled orders We had over 700 cancelled orders do to an integration issue with a new marketplace and Rithum billed us for those orders

Channel Advisor Rithum Experience

I have leveraged Channel Advisor Rithum for years to manage product feeds and handle some management of paid media for a couple of organizations where I have been employed They are typically very responsive and extremely fair anytime an issue comes to light I recommend them highly to anyone looking for a partner in this space

Great help for small one-man business

After a well-supported onboarding training with setup of the environment and going through the process of listing on a marketplace with calls once twice a week I was able to repeat the process for other marketplaces and languages locations accounts The extra revenue is more then significant but my main win goal was to standardize my processes and to be able to connect the new marketplaces to the different DC s in an automated way that I already used That saved me a huge amount of time not having to handle updating the orders myself Support is online quick in responding but downside of not being able to chat is that sometimes things get lost in my translation or explanation In that case the account manager can be called to correct that for me Currently active in 12 countries and appr 25 marketplaces and waiting for more VAT numbers to come in and expand further

Software we can t run our business without

We are a large seller with 30k SKUs in our catalog Rithum makes our data and catalog management scalable and efficient

I ve been using them since 05

I ve been using them since 05 It s a great platform