Rivena Reviews

Horrible customer service

Horrible customer service First of all the number phone line they have in their website does not work I tried calling multiple times and the call wouldn t go through After buying a bike I quickly changed my mind and I wanted to cancel the order so I sent them an email just a moment after They just replied with another email saying the package has been dispatched No more information about how I could proceed to return it basically no help at all So I asked if I could send it back with the delivery guy No answer at all Then the delivery guy arrives and I send it back anyway Then they reply to me saying that the return costs is 80 euros Of course I was expecting a cost to return but not more than 30 euros I think it s very sketchy from them not to include this information anywhere in their website And not replying to your emails until it s too late My emails were answered by someone called Johan I hope you can hire someone nicer and more helpful in the future

Mixed Review

The purchasing process was smooth and the bikes arrived in good time We have however had one of the bike chains fall off after only 4 days of having the bike which is a big disappointment Rivena is helping us to fix the problem but obviously this has been an inconvenience as my son relies heavily on his bike for transport

pretty bike

The delivery of the bike was on time and it looks pretty UPDATE They have now scheduled an appointment for delivering a new bike and picking up the old bike and were very proactive and communicating the specifics surrounding this -----------------------------------------------However all extra parts that you need to attach later were missing In addition the back tire was broken When contacting the client service they were not very responsive unwilling to call with me because they did not want to speak English although I also offered talking in Dutch and do not seem to make appropriate efforts and suggestions to fix the problem with the broken tire All suggestions involve that I bring the bike somewhere myself to have it fixed or replaced without offering to discovery the delivery or return costs while I payed for the delivery of a functioning bike And multiple e-mails are necessary to receive a mostly unhelpful response One week after the delivery they still did not offer a fair solution to fix this I cannot say anything about the quality of the bike as I have not been able to test ride it because of the state it was delivered in

Very well packaged but hard to setup

The bike was in top condition and certainly brand new It was packaged throughly and safely However there were no instructions for assembly and the suggested youtube videos did not have my brand so I could not do the installation on my own and had to take the bike to bike mechanic

Rivena Ultimate N7

Model ordered Ultimate N7 Received it as promised 2 days after the order was placed My 17 year old son assembled the bike for me and it was not at all challenging to do he says The frame is solid in my opinion good quality I am still able to cycle the bike as normal at about 14 km per hour without any assistance or effort which is comparable to my normal old Ouma steal bike I have cycled 50 km at an average of 20 km per hour and lost 1 bar on the battery The amount of effort put in to my peddling is the same as with my old bike Gears and tires are good brands and I believe good quality On arrival there was a small dent on the back mudguard just under the seat The mudguards are very sturdy and does not bend easily so the dent is not a result of poor quality but rather from it being manhandled at a point during the supply chain I received a response from Customer services within 24 hours offering a discount and paintstift for the damaged parts which I considered to be reasonable considering the fact that the damage was only visible on close inspection All in all I am happy with the purchase

Good experience with Daily D7

I had a good experience overall with Rivena Once I bought the Daily D7 I received communication about when and how it would arrive which was great and make me quite excited I could not find a video on how to set it up but luckily we were able to do so without a video The bike is POWERFUL and has an incredible boost on the higher setting which has been really enjoyable Thank you

Valenti X7

Valenti X7 Front light is not integrated that is strange as for a e-bike Drives good I like it battery is ok Delivery was quick video instruction simple Board computer is very primitive only very basic functions

We have a good experience with Rivena

We have a good experience with Rivena I like the quality of the product delivery was on time and packed to arrive safely A child seat can easily be installed