Rlcaravans Reviews

In 2023 I purchased a Sterling

In 2023 I purchased a Sterling Continental 570 2017 model from Red Lion Caravan Sales in Scarisbrick The sales staff explained that prior to it being handed over to me it would be fully serviced I sited the caravan and hooked up to the electric and felt everything was fine However When I moved to a new seasonal pitch and could no longer keep the electric hooked up when we were not using the caravan things started to become clear that a service had not been carried out After returning home from a stay at the caravan 3 days later I was contacted by The alarm company who said the alarm had been activated I went to the caravan and it was obvious that the battery was dead This happened a further 3 times before I purchased a new battery I challenged Red Lion Caravan sales about this as a few days earlier they had spoken to my wife and said they always replace the battery prior to a customer collecting their purchase When I changed the battery i noticed that Swift the manufacture had written the install date on it 2017 When i challenged Red Lion Caravans they shrugged it off and said that it must have been good at the time despite clearly seeing the age and did not even do a load test to ensure this if they had they would have seen that the battery was not fit for purpose I WOULD DEFINITELY NOT RECOMMEND ANYONE PURCHASING FROM RED LION CARAVANS as clearly they are not totally honest about per-purchase checks Not good customer service experience

Please check before you buy

Please be very careful about doing checks on the vehicle you are buying and thoroughly investigate as they dont do this and as a result we have sadly lost our 10 deposit as they sold us a campervan with well known and documented catastrophic engine problems that we can t afford to get rectified They have put the van back on their website so please if you re purchasing the silver VW California 2010 please be sure its not one of the ones affected as there is a good chance it could be It has the CFCA engine We couldn t afford to take the risk Looking at other reviews we are not the only unhappy or unlucky customers of this business

DO NOT USE RED LION CARAVAN CENTRE

DO NOT USE RED LION CARAVAN CENTRE Purchased a Motorhome in 2022 and was given multiple pieces of information which turned out to be incorrect We actually completed half of our additional license requirements before realising the van had been down plated RLC insisted it was 4000kg at the point of sale Huge waste of money and time for us There were also multiple problems with it which we raised and struggled to even get a response to When we finally got a response and after multiple emails they retracted all their previous comments and admitted liability The van was apparently fixed but actually came out with more faults and damage that it went in with After much deliberation we decided the best option was to let Red Lion Caravan Centre re-sell the motorhome on our behalves BIG MISTAKE They made no attempt to sell the van and after several months we picked the van up to sell privately Upon collection we pointed out multiple areas of damage that wasn t previously there We were told we would be contacted to make the necessary repair arrangements however all we received was an email with some photos stating it was like that when we dropped it off HOWEVER we had pictures of the van as we left it and could quite clearly see the damage had been caused whilst with RLC There is not only damage externally but all the carpets have been pulled up screwed up and shoved in a cupboard all ripped The battery is now completed dead and I m wondering if it is even the same battery we sent it in with After sending a further email with the relevant evidence we yet again received an email stating they were now happy to do the repairs No apology no explanation nothing I did question how in their photographs they claim to have taken when we dropped the motorhome off to sell in February there was a VW Campervan in the background which they had only had on sale since April Salesman Mark kindly told a relative how long the VW had been in stock which I included in the email to RLC but again was ignored ALL the staff encountered within the 18 month back-and-forth with RLC have done nothing but lie to us From the pre-purchase checks they didn t complete the shoddy repair jobs and the damage caused by nothing but negligence its been one of the most stressful draining experiences of our lives This is also not an isolated incident as other reviews seem to have had a similar experience and my MIL FIL bought a Motorhome at almost the same time from RLC and they had a very similar experience Continually lied to and treated with absolutely no respect Unless you enjoy people damaging your property and being ripped off lied to ignored and unfairly treated then DO NOT USE Red Lion Caravan Centre

Very bad service

Very bad service

Sales Guy 0 interest in us or helping

Sales Guy 0 interest in us or helping with purchasing a caravan Told us had a few other 6 berth He did assist us with a step disabled friendly Text his Boss for price on part exchange of our campervan Then told us had to go to office 25 mins later we got out ourselves Eventually he approached us did not give price told us not really have any other 6 berth to show us We left We do genuinely want to purchase a caravan Definitely not here

Terrible service

Terrible service Rude communication Communicating with people as if we have a duty to them Offered vans are full of crumbling Sellers do not know the product details All good reviews are fake Do not recommend Waste of time and money

Motorhome Purchase from RLC

just purchased MH from RLC and felt compelled to comment on the brilliant service customer experience provided by Chris and the rest of the Red Lion team Chris Looked after us from the minute we stepped foot on site and gave us so much invaluable upfront advice on our purchase in a very friendly non assuming and professional manner Cant speak highly enough about our experience with this Company 5 star plus service and no hesitation in recommending them A couple of small issues post sale but again all sorted quickly by Chris and the team with no fuss which is so refreshing to report Thx Chris and Tony in the shop and the rest of the RL team Mike Gill

Collection of cub caravan

I on Thursday 24th September drove 5 hours to pick up my lion cub teardrop on arrival the first thing Chris did was to get me a much needed cup of tea and while I was drinking my tea disappeared and brought my new Cub teardrop down to the front for me After grinning like a Cheshire cat I wheeled over in my wheelchair to have a show around To be totally honest not just Chris but all of the staff could not of helped more As when we went to connect to my car my tow bar electrics would not talk to the teardrop as they have led road lights and my electrics was set up for normal bulbs But not a problem as Chris sorted me out with a light board to get me home I will definitely buy from Red lion caravans again even though I had to drive from my home in Kent taking 5 hours Thanks again Chris

Excellent customer service from the

Excellent customer service from the Boss Lee