Rlcarriers Reviews

hiring practices suck

i am MORE than qualified for a position and they declined me the only person that lost out was R L not me had i known the reviews were so low i would not have applied but I guess my Bachelors military service experience and my disability were non hireable offenses

Refused deivery to my house

We live on a cul de sac and this company refused delivery to my home of a heay piece of furniture We instead had to find a different address to ship it to and they would not allow me to meet them at the end of the road and off load it We instead had to have it delivered to a friend s house 1 5 miles away and off load it on a trailor I then had to bring it to my house and my wife and I had to get it off the trailor I m 72 years old and the piece weighed 309 lbs We have had 4 deliveries by semis in the short 3 months we have lived here and they were all able to pull into the next street up and back 1000 ft to our home This company refused to do that The day they delivered they sent me a text saying it was out for delivery and then later sent me a text saying it had been delivered to my address I drove everywhere looking for the piece only to find out that it had not been deivered yet I will never use this company again and will make sure anything shipped to us will be set by a differet carrier

Consistency Unreliable and Disrespectful

It s difficult to overstate how dysfunctional R L Carriers is at operating its freight shipping service In my experience the company has never completed a delivery by the scheduled date You should expect to miss multiple days of work ensuring someone is home to sign for a delivery during each missed appointment -- they will reschedule a minimum of 2 - 3 times before finally completing a delivery I ve also learned there is no way of mitigating the company s unreliability I ve attempted to call and confirm the correct details for an expected shipment every day until the anticipated delivery day Yet they promptly loaded it on the wrong truck despite my preemptive calls and rescheduled again Each time you call for support a rude and inefficient switchboard operator greets you with a passive-aggressive tone that implies you should ve studied all company departments before calling to be correctly routed Next you re transferred to a tracking support rep in my case a disrespectful employee named Joy who plainly stated that customer retention was not her concern Finally you ll end up on the phone with dispatch where they generally have no idea what s going on because none of these departments communicate with one another especially when coordinating delivery requirements From beginning to end interacting with the employees and the overall ineffectiveness of the company is a costly and painful experience I no longer purchase products from vendors who use R L Carriers

Worst deliver service and customer

Worst delivery service and customer service experienced in the last 10 years 1 Damaged a 8ft tall custom pantry on delivery--had to wait 8 weeks for replacement 2 Called 9 times requesting a timeframe for delivery so I could inspect a toilet bought at Build com Gaslighted 3 days in a row while toilet stayed in their warehouse Told delivery would be between 10am-3pm Then toilet was dumped 5ft from our mailbox after 8 30pm and left the street overnite with no notification 3 Agents are rude disinterested and do the absolute minimum amount of work They gaslight customers and transfered me 3X on one call saying they had no information Spent over 2 hours on hold trying to get a delivery timeframe Working with R L Carriers is simply not worth it

The rude manager ended a years long business

We worked with R L for years The sales representatives were very lovely They tried everything to help us but their management is horrible There is not much the sales could do We just had an issue which is not deal breaker We had a conference with the area manager and he made things ten times worse He had to be rude and disrespectful assumed that every client should have known what they do internally and ignored the part there was no communication before the shipment was taken Issues always happen What matters is how a business resolves them and how they treat their clients

I was told 2 29 my pallet would arrive

I was told 2 29 my pallet would arrive by 1PM with a 30 min call lead time I call this AM 3 1 to reconfirm delivery and was told between 2 and 3 PM I called at 3 05 PM to inquire and that I had not gotten a 30 min call and when will the truck arrive Put on hold and then was told driver is behind new time now 5 to 6PM I asked where was the driver Told he was an hour north of me That s outrageous He came from Seattle and passed me by on his way to destinations an hour plus to the north He should have stopped here on his way There should be an option fo NO stars This is at least the third time now my vendor has used RL and the exact same thing They pass my drop destination and deliver on the way back to the terminal If there is any option in the future to not use this horrible company I will try not to 3 52PM I just now got a call from the driver and was told the dock workers loaded it first Blah blah blah That s no excuse I could have met with clients and ran other errands needed instead of waiting all day for the delivery

The worst customer experience thanks to Annette Diaz

The worst customer experience We sent them all the necessary documents 3 days before the arrival of our air freight delivery to JFK They waited until the very last minute and find some made-up excuses with the invoice to delay our pickup Still they force us to pay the storage for the weekend although the package was not picked up on time because of their fault I don t know if that s something R L Global s workstyle or it s because our account manager Annette Diaz is not a good professional

No Delivery - No Phone Call

Adjusted my day to be here for delivery and waited and waited and waited The website still said it was coming today Finally called local office at 4 55pm and was told it wasn t even in my state If I had gotten a phone call to that effect in the AM at least my day could have been salvaged It is now 2 days out we ll see

HORRIBLE experience- DO NOT USE THEM FOR SHIPPING NEEDS

I purchased an AC unit These folks attempted to deliver this to my property w no communication with me at all They called when they were on their way that day but I was out of town at a funeral Because they did not reach me they just delivered my package on the side of the road a clear 1 3 of a mile away from my door My package had protection on it and was supposed to be signed for The people that work here made excuses for their behavior and never even apologized The driver said- that is what he was told to do The supervisor JP argued with me and said that is how they deliver these things and then saw the package was supposed to be signed for and did NOTHING to make it right I will never allow them near my property again nor will I purchase any item that has to come here by them They are rude and incompetent at best