Roa-hiking Reviews

No communication no shoes no money

I bought two pair of shoes I mid-November Both pairs came apart on the front shoe after a couple of weeks I contacted customer service who after some back and forth offered to repair both pairs if I shipped them back I shipped both pairs on the 8th of December After no reply or anything I wrote them on the 29th of December to get an update They got back on the 5th of January that they were still working on the shoes I wrote again to get an update on the 18th of January again on the 23rd of Jan and again on the 25th of Jan No answer At this point I m being ghosted by the company and I don t have my shoes or the 612 euros that I paid for the shoes

ROA Andreas boot

I got the Andreas boot from ROA and after a few months of use the interior of the shoe started to break due to too thin leather lining and bad humidity management Now there is a massive hole in the heel region which I ve never seen in any hiking boot When I reached out to customer service they just ghosted me Unfortunately they seem to not care about their customers at all I d recommend you getting a shoe that lives up to its price tag and whose company takes responsibility for the quality of their product

Appalling quality - avoid this brand

I ve been buying Roa shoes for many years and recently the last two or three years the quality has fallen off a cliff edge I ve had to send back one pair of poorly constructed shoes - they lasted a week before parts became unglued and flapped open I m about to send back another pair recently bought but a different model due to the main material tearing as well as the now customary ungluing of some parts It seems to me that they re main focus now is on social media influence and a memorable memeable look whilst the construction techniques and material choices only enable the shoes and garments too judging by other people s reviews to last for a couple of weeks before coming apart I can t begin to imagine how many complaints and requests for returns they are dealing with - maybe that s why so many reviewers are pointing to being ghosted by customer service Shoes should be made to last if not decades then at least years And certainly for the prices they re asking for - which have of course gone up and up and up in the years I ve been buying them As I said at the beginning I ve experienced Roa shoes before the fall in quality and they used to be my favourite shoes - I must ve bought 6 or 7 pairs by now Whether it s Covid related economising or just a design team obsessed with branding and not actual shoe garment construction or whatever it s no excuse to sell products that are of patently shoddy quality Shoes especially hiking shoes which is their brand should be durable and be able to withstand several years of use and abuse Shame on you Roa To any reading this avoid this brand like the plague

Poor in every aspect

Quality of the products is just below poor Customer service will not take responsibility for faulty products Answer to Roa s comment I wrote you and you didn t really care Why would I write again

All style no substance

Bought a pair of Roa Neal s and the material started flaking away after 2 wears in a city Awful quality all style no substance

ROA Andreas boots

ROA Andreas boots Worn them about 10 times in dry weather and again the have come apart where the boot creases Reading the other reviews I am not even going to return them I live in Western Canada so not dealing with Italy Will try and see if my amazing cobbler can repair them Soooo expensive and a huge disappointment Will not recommend these to anyone

bought a couple of roa katharina

bought a couple of roa katharinathey broke after 5 daysabsolutely terrible quality and uncomfortable fit

Build Quality

Had the Neal shoe for around about 6 months and they already started falling apart bought from DSM who stated they were built in Italy but when checked on the ROA website it said made in China I don t wear the shoes daily but have already experienced issues with the stitching falling apart and the rubber starting to rip

ROA is not a hiking brand

Bought a pair of katerina shoes in may 2024 After wearing them for 5-6 times they started falling apart Poor stitching and terrible glue I used to guide people in the Norwegian mountain so I ve tried multiple hiking brands both cheap and expensive ones This is by far the most expensive one and also the poorest quality I ve ever experienced in any hiking product or shoe I ve ever owned After a lot of back and forth with customer service they offered 10 back as a solution and said they couldn t refund me since i didn t have the shoebox Also the replies made it feel like i was talking to a AI bot had to ask the same questions multiple times before I got a sloppy response shame on you ROA I can t fathom that a brand of this quality can charge that much for their poorly constructed products If you bother to read this I would strongly advise to avoid buying any product from this brand 1 10