Robertluff Reviews

Unprofessional Agency

Never responds to any complaints Properties are always a mess and they will rip you off Keep a close eye on your deposit They aim to claim that too Remember the Property Ombudsman will always help

Not at all professional

I am writing this disappointing feedback maybe the agency will be more careful in the future about their agents when they send them to meet potential customers for viewings Before the New Year I found a propwrty for rent that looked spectacularly beautiful with a pool garage good location etc Of course at the market price The description of the house mentioned RECENTLY REDESIGNED We applied for a viewing but no one contacted us for 2 days so we called the agency and arranged the viewing for January 7th On the day of the viewing someone from the agency called us to confirm the meeting once again and we were told that we would meet their manager at the property We arrived at the street with the property and there was the first shock seeing that it was an unpaved and full of potholes access road One of our cars is an Mercedes A45s AMG Sport a low car It was the ideal house we could get over that because it was not the car I drive every day We arrived 5 minutes early the agent was almost 10 minutes late after the scheduled time We were parked in the driveway waiting Finally the manager appears and walks past us very quickly without making any contact or at least acknowledge our presence Again another red flag when you try to rent a property for over 3000 month We got out of the car and heading towards him we looked at each other my husband and I because we didn t know what was happening We didn t receive any welcome he didn t apologize for being late nothing The manager was struggling to find the right key to unlock the door and with his back to us he greeted us Lacking manners and politeness he finally invited us inside During all this time we could see that the gutters of the house on the street were loose in places and it was very clear how rainwater was seeping into the walls because they were damp and green inside there was a very old smell of mould if you know the smell of old books walls full of mold unpainted the windows of the conservatory were fogged up between the two glasses the backyard with the pool seemed effectively abandoned unkempt After these images it made no sense to continue viewing and we told the manager that it was not RECENTLY REDECORATED at all and that that house was clearly not ready for rent Of course having no arguments he told us that he would contact us the same day to show us other properties he has in his portfolio Something that has never happened We were not contacted we did not receive any email we did not receive any excuse that that house did not look anything like the pictures and that it did not look RECENTLY REDECORATED I also noticed the manager s style of dress with a corner of his shirt sticking out of his trousers a linty jumper over it a sports jacket and worn-out shoes This is how the manager of an agency was dressed when he came to meet potential customers for renting a property of that kind For those interested it refers to the property on Mill Lane in Worthing

Immensely grateful for the service

Immensely grateful for the service provided by Robert Luff in purchasing my home at a very difficult time for me They were professional ever patient and extremely knowledgeable I particularly would like to recommend Jayne Henry and Max for their utmost dedication and commitment in the process Very impressive

Absolutely Amazing Service

Absolutely Amazing Service David at Robert Luff Co Goring was extremely helpful consistently staying in contact with us and keeping us updated and chasing for updates We went through some frustrations in other areas of buying our property but David was a constant help We felt well looked after and once the exchange went through we were all ecstatic Can t recommend the branch and in particular David enough

Amazing

Amazing - really happy

Great

On initial valuation the team were extremely kind and passionate about our house They listened to everything we had improved and made sure to emphasise this on viewings It was refreshing to have an agency so dedicated and knowledgeable about a property they are selling Due to failed onward purchases etc it took a bit longer to sell they never gave up and even helped us find an amazing property If you are looking to sell I would recommend them they are all very knowledgeable in their field and when viewings take place I would recommend Jane to hold them as she could sell sand to the desert They are great and once we have finished renovating our new home we will have them back to value just in case we fancy another go around Thank you so much to Luke Harvey Jane Jade Dom Max Jack and all of the team who stuck with us

Great Sales Team

Great Sales team in Worthing Luke and his team were great in setting up viewings follow up s and most importantly got us a sale Jade was particularly helpful in getting us to the finish line Thank you all Couldn t be happier Highly recommend this team

BIG PHIL Brighton s go-to estate agent

Estate agents are generally not the most popular people So when you find a good one it s a helpful bonus Phil Bennett -- Big Phil of Robert Luff and Co has done a superb job in securing a sale for us Now we are looking forward to moving on thanks to Mr Bennett He has shown patience and professionalism in equal measure combined with natural courtesy even in difficult moments No waffle No bull Just common sense If you re looking for a smooth sale or purchase Big Phil is Brighton s go-to estate agent Chris and Aileen Brighton