Roble Reviews

Terrible customer service

Terrible customer service I spent more than 1000 euros for a table and 2 chairs each chair was worth around 200 euros The delivery was done extremely fast because the truck was blocking the entire street so I wasn t able to unpack everything on the spot but did notice a hole in the chair package which I raised immediately to Roble s customer service I then noticed that one of the chair was cracked I raised it immediately as well providing pictures and Roble said it was nothing and it only required to oil the wood After a couple of use the crack expanded to a point that the chair broke I sent new pictures again and asked for a replacement They denied the chair was broken and said they would not refund it or offer a new chair because this wasn t written when the delivery guy dropped the package I ve never seen such a dishonest customer service especially for a spend above 1K I have ordered countless furnitures in France from various stores and these problems happened all the time but they were always dealing with it in a fair way by offering an alternative or a compensation Will never buy from Roble again and would encourage you to prefer another honest alternative