Rockbrossport Reviews

Top tube bag for my bike

I purchased a small top tube bag for my bike The product is perfect well made and came at a very good price The service from Rock Bros was very good too

A good product which appears well made

A good product which appears well made and is very useful Speedy delivery and good value

Never arrived thats Amazon for

Never arrived thats Amazon for you and I paid an extra 30 quid to ha e bikes omtop of the car on th3 ferry can I get this back from Amazon try getting in touch with anyone there

I had a choice of ordering 2 pannier only received 1 But still waiting for a refund

I had a choice of ordering 2 pannier bags through Amazon Ebay your s and others I chose ROCKBROS direct because I was getting a discount But when I received the parcel there was only one bag inside I asked for the other one to be sent and was asked to send photo s of this I did Eventually I asked for my money back and could not complete the returns form So I bought 2 from Amazon and got 2 I like the bags because of the way they are made and I am waiting for a returns label so I can send the 1 back to you and get my money back You are not losing out as I said I got 2 of Amazon and paid the full price A nice start to ordering cycle parts

Poor experience

The product arrived and the strap frayed immediately I contacted customer service for an exchange and had an unacceptably delayed experience with the return and refund it s taken a month There s no replacement helmet as they have no stock and the refund has still not landed and had to be chased

Was advertised as shipping 3-5 days

Was advertised as shipping 3-5 days Rockbros UK is pretending to be a UK shop It is NOT It s been 2 weeks and when I check tracking it s coming from another country Local contact number is an invalid number BEWARE

Poor customer service

The item I ordered was too large I had to really search to find out how returns and refunds are handled by the company - the link is not on their website Following some online searching I found the required information and mailed them to start the refund process That was over a week ago I have heard nothing at all

Disappointed to say the least

Disappointed to say the least Not in the uk so I assume that s why the longer than promised delivery time Items not what I ordered it s a shame companies have to deceive us into location