Rogersonshoes Reviews

Excellent service great quality footwear

Bought a couple of pairs online unfortunarely 1 was to small but not their fault Roberson promptly changed it for me So having now had both online and in-store experience I can say they have excellent customer service and good quality footwear H kon excelled with his friendly note You may find cheaper but not for same quality And even when most top brands go for bad and cheap production made in far East just for profiting they don t sell low quality stuff made in Asia Certainly will not hesitate buying from them again

With fabulous choice of shoes on excellent Ecco walking boots

With fabulous choice of shoes on website excellent Postal Service arrived within 48 hours

Fabulous

What a selection Phoned with a query about sizing Lorna actually offered to go to the warehouse to try on 2 sizes to see if they came up small Very impressed incredible customer service will certainly be buying a pair and probably more in the future as they have such a great range of quality brands and styles

Very good seller

Very good seller one of the best online shop ever Really recommended

Lovely products fast delivery

Was looking for a specific make of slippers and found them on Rogersons website that I had never heard of before Their next day delivery is very affordable I will definitely order from them again

excellent customer service

excellent customer service very helpful staff

Defect in Purchased Shoe - Return Not Accepted

I purchased a pair of shoes from Rogerson It was very difficult to get them to ship me the shoes as they kept having problems processing my credit card a card that has worked in over 40 countries but in their defense it s because they have an overly complicated security system that is meant to protect the consumer The more egregious part of the transaction was when I received the shoes themselves The moment they were removed from the box I wrote to the company informing them that there was a defect in the shoe I d purchased this exact same shoe elsewhere and wore it for YEARS with zero problems This one had a defect on day one I let them know that I still needed to wear the shoes as they were purchased for a specific purpose and I had no time to get replacements this late but that prior to wearing them a defect had been found They refused to exchange the shoes because I wore them after discovering the defect As I wore them I discovered a second defect that only would have been detectable upon wearing them - the back of one of the shoes was not constructed properly and cuts into the heel in a way that hurts breaks the skin even with socks on The previous incarnation of these same shoes were wearable without socks and were the most comfortable shoes I d ever owned which is why I sought out the same shoes again Suffice it to say that I threw away my money that the shoes are unwearable and that Rogerson has done nothing to alleviate the situation except offer up hollow condolences What a let down especially after having to jump through so many hoops to have my initial transaction go through

Products are highly priced poor quality and customer service has been disappointing

In my view footware products are highly priced poor quality and customer service is extremely disappointing I have both bought shoes and insoles from this retailer which have worn badly with limited wear outside or fallen to bits without being worn inside the flat I have taken this matter up with the specific store staff and manager but have been fobbed off in numerous ways without any recourse Feeling very foolish that I have spend a huge amount of money with this retailer over the years on footwear that essentially looks good in their store I hope this review is helpful to other customers Beyond disappointed and going to buy foot-ware elsewhere in future Best regards