Rollerblade Reviews

They didn t send my order They haven t refunded my money Avoid this company

I ordered and paid 91 99 to receive a Pro Backpack LT 30 from these jokers Order 8100002044 placed on February 27 2023 6 57 15 PM CET The order said I d receive it via UPS in 3 5 working days I received a UPS message saying it was delivered on 6th March at 4 53PM to a warehouse in Monza Italy - received by a Jeison I contacted their customer services and was told my order was returned to the Sender by Cristina D and I will only be refunded after 10 12 working days of its return Nobody has explained why my bag is being returned My address is correct with them and I never ordered it to be returned so I have NO IDEA why I am STILL waiting for my money back when I paid for this IN GOOD FAITH on 27th February The customer services department are good for nothing but to fob you off with BS excuses claiming the relevant department will contact me ASAP That was more than a week ago I still need to be refunded The fools have gone silent and they are sitting on my money with no intention of fulfilling my order THESE PEOPLE ARE CROOKS IT IS NO SURPRISE THEY HAVE NOT RESPONDED TO ANY OF THEIR CUSTOMERS BAD EXPERIENCES HERE DO NOT LET THE PROFESSIONAL LOOKING WEBSITE FOOL YOU SAVE YOURSELF THE STRESS AND THE POTENTIAL THEFT DO NOT BUY FROM THESE FOOLS BUY ELSEWHERE

They cancelled my order 14 days after I

They cancelled my order 12 days after I made an order of inline skates with the reason out of stock I wish they could tell me earlier and I won t miss my skating lesson

Customer Service is Poor

The website is amazing lots of great information and videos But with the size guide I still couldn t tell which size skate would fit me best so I purchased two sizes a 7 5 UK and an 8 UK I had no idea the skates were being sent from Italy so I was hit with a 80 00 import tax fee on delivery I complained to the Customer Service team of Rollerblade and did receive a full refund back which I was pleased about I advised the Customer Service team that I wanted to return the second pair and they sent over the paperwork and instructions and DPD collected them a few days later I received the skates back around 4 weeks later and the Italian Customs had stuck a note on the parcel stating Rollerblade s EOLI number VAT number is not listed on the parcel I contacted Rollerblade s Customer Services team again and still after several emails back and forth and including a photo of the label by Customs they aren t providing me with the EOLI number I need and have said I need to contact Customs and or my courier to resolve the problem I have given up and now selling the roller skates myself Such a real letdown after purchasing my rollerblades from Rollerblade after watching lots of their YouTube videos

rollerblade com - Don t be fooled by the name

Having seen the name of a famous brand of skate I decided to order some wheels for my skates online which indicated 3 to 5 days delivery after 14 days i was told the article was on it s way to be delivered after 15 days they say for a technical issue they will try to reimburse the money I have paid online Very unprofessional unreliable to say the least Don t waste your time or money ordering from this company In the hope that I do get my money back They say I must wait about 14 days Completely unacceptable 5 seconds to take your money and 14 days to give it back even though the article they did not have in their stock Terrible Terrible company

BUYER BEWARE ROLLERBLADE COM HAVE NO REPLACEMENT BRAKES

Buyer beware Rollerblade com is completely out of brakes for their line of rollerblades They have no intentions to replenish before Christmas What a backwards thinking company when you run out of a key component and do not react I understand the challenges with importing these days however please do not tell me there is not one manufacture within Canada who could make these it is simple No brake no rollerblading From a business perspective this mean fewer replacement wheels bearings and axles Quote from rollerblade com representative Unfortunately we are completely out of stock for brake pads we will be restocking them maybe during the fall season if not next spring SO BUYER BEWARE DO AVOID ROLLERBLADE COM PRODUCTS AS YOU CAN NOT REPLACE THE BRAKE ON IT THIS SUMMER FYI

Crossfirr Skates were to small for feet

Crossfirr Skates were to small for feet despite rollerblade stating boots will fit true to shoe size I ordered half size up and still found my toes crushing up top I have rollerblade rb pros in same shoe fit size and have had no problem I wanted and upgrade but now feel disappointed It has also cost me 75 to return the boots which is ridiculous so best to order up a whole size in the crossfire blades

I made an order 11 days ago

I made an order 11 days ago they had to ship my order and notify me Since they haven t shipped my order I decided to cancel the order as it s obvious it won t arrive for Christmas so bought the skates from other site I m not receiving any response from anybody to my request of order cancellation Concerned customer

Great skates terrible customer service

Bought some skates almost a week ago payment sat in pending in my account Rollerblade customer service claim no knowledge of a payment refuse to cancel it or take payment My bank have advised it s an issue on their end but they refuse to look into it Not too hopeful on receving the skates

DONT BUY THESE

these brand of skates literally shot my dog and hit my family with a toyota tundra unacceptable