Roomongo Reviews

Excellent customer support couldn t be happier

Where to begin I ll just get it out of the way 100 5 stars for Roomongo particularly their customer support The browsing and booking experience is fast and easy and their prices are very competitive For our trip we booked at a location that does offer a member discount if you are a referred by a member of the hotel group Only downside is once you re at the hotel you have to sit through a high pressure 90 minute sales presentation I believe the member discount would still make it worth it but with Roomongo we were able to book for almost the exact same price as the member discount but there will be no sales presentation waiting for us when we arrive On top of that they beat out Costco s prices for the same trip by a good 20 They also offer future sales protection meaning that if there is a sale down the road between now and our trip that beats what we paid Roomongo will match it and refund the difference back to us Really the highlight has to be the excellent customer support I received I had reached out to ask a few questions prior to booking and the rep I worked with was very quick to email back with a detailed response Not only that he emailed multiple times with additional updates and useful information When I went to book I was unable to do so there was a glitch of some kind on the backend that prevented me from doing so The rep was quick to respond and assign the issue to one of his developers he NEVER left me in the dark regarding what was clearly their issue They managed to resolve it very fast even gave me a little extra back for my troubles which was the icing on the cake Then I was a dope and ended up booking the wrong room in the wrong section of the hotel this resort has 3 hotels The rep said no problem and quickly changed the details without me having to do anything By the next morning the rep had reached out to our hotel to double confirm as they call it and we are all set for our trip I work in customer support myself and this is the type of experience that turns someone into a loyal returning customer Obviously it would have been preferable had there not been a glitch in the system these things happen that prevented my initial booking but the way they handled it is honestly what I will remember I will be booking with Roomongo whenever possible highly recommended

Best Deals on Hotels Period

Without question the Best deals on Hotels I ve ever gotten by far I saved BIG bucks and will never use anyone else to book Hotels I love this company

I never heard of Roomongo

I never heard of Roomongo and was a little leery about booking with them because the prices were so low Well to my surprise they have prices that can t be beat I booked my first trip and WOW I saved over 800 00 I couldn t be leave it Since they saved me money I decided to extend my vacation and booked 3 more nights at another resort Again with an awesome price I will now book all my vacations with Roomongo from now on Thank you guys

I find the site easy to use

I find the site easy to use I really like the ratings guests give the stars I have found even if a property gets 3 stars if the guest rating is 75 or better the place is pretty good This is a great feature and you can filter easily on both these ratings as well as price

Roomongo is our new go to for travel

Such an amazing experience booking through Roomongo I will never book through another agency again Not only was it easy but they provide the best customer service and the best prices Thank you Roomongo

I have used them numerous times

I have used them numerous times from regular hotels to high-end all inclusives and they have always came through Customer service is top notch too

Thanks Roomongo

I found roomongo s website easy to use and very helpful in finding a Hotel at a good price I was looking for accommodations in a highly sought after destination for summer travel I was not finding options through other websites I called Roomongo customer service for assistance and someone answered immediately and was able to help me I was very appreciative of the assistance so wanted to write a review to let others know to use this website to book future travel

Stellar Customer Service Pricing

Patrick O Hara customer service is amazing I have never worked with travel representative with such stellar service Because of this he has won me over For years I ve been doing this myself due to the lack of travel representative service and the extra fees I knew I could do it myself but now I don t have to Yay he found for us for Xcaret Arte could not be match by any other site Trust me I do my home work and Patrick not me found an incredible price for our stay We went in this past Feb 2022 see the pic for this most amazing AI resort