Rorfokus Reviews

Don t use this website

This company is cheating and sending even your cancel order and make money by sending invoice saying that it is expeditions fee and transport fee This company can not be trusted be aware that you will regret it later The customer service is long hours waiting just to talk to them they have like 2 hours break for lunch who do that

No regards for consumer rights

I have been waiting for my order for a month now and I have been sending them emails without any response I would not recommend anyone to purchase anything from this website It is a scam with bad customer service

Very dissapointing experience

After receiving a part that didn t fit faucet the company did everything possible to make return and refund impossible Extremely frustrating experience when in this case over such a little and cheap part they will avoid their obligations to uphold customer rights

Stay away

Very dissapointing experience I ordered 14 packages of doorhandles from Habo M belh ndtak Stella Sort cc128 and cc96 since they were offered at an attractive low price by R rfokus It took 2 months for them to tell me that apparently Habo could not deliver them The excuses that customer support had during that time where that they either had sent the handles but were surprised that they were not delivered yet or they gave me dates when they would be sent I wonder if they can deliver any goods at all Don t trust that them any longer

Wrongly advertised products with key

The product looks nothing like the product on the website They dont answer on e-mail and they demand a return-cost the competitions dont

Where is my order

Wrongly advertised products with key information not disclosed in description or pictures Happy to to take money for shipping wrong products A fight to get them to pay for return shipment and they refuse to take responsibility for incorect information on listing Extremely strict with return conditions Avoid In reply to R rfokus response below You are stating incorect information again As I repeatedly communicated to yourself via email and proved with photos the basic dimmentions are not the issue the fact that the mounting holes do not fit a standard Scandinavian door is the issue and no where did the listing state that or show any photos of this I m really not sure why you refuse to take responsibility for your error A simple apology would have sufficed but your refusal to do so is the issue I only got a free return lable issued because I kicked up a fuss even though you still refused to admit it was your error and no refund for the inital shipping fee was given It s extremely bad customer service and a very strange way to run a business Also I would add there was absoloutly no notification that my return was received and it took weeks for a refund I had to chase to see if the items had been received and ask why I had not received a refund

TERRIBLE customer service

I still haven t received my order n 83555791 It was placed the 26th of March Today it s the 8th of April and you haven t even shipped it yet The delivery time on the website was 2 to 5 working days WHERE IS MY ORDER

Why lie about prices

Terrible terrible TERRIBLE customer service Still they haven t shipped my item ordered more than 10 days ago Terrible shop

Terrible customer service

Terrible customer service I never received the items I ordered and have been sent an invoice from SVEA I have tried to contact R rfokus to cancel the order but I receive no response I asked SVEA to contact R rfokus and SVEA do not receive a response So my only alternative is to pay the 799 SEK or keep delaying this faktura until someone responds I will not use this company again and never recommend it to anyone