Roseandgrey Reviews

Awful experience

Awful experience After ordering a sofa back in April and told 10 weeks for delivery I got in touch on the 10th week to be told it would be delivered the week of July 12th 4 weeks later as there was a delay ok I thought delays happen July 12th came and went so I got in touch with them again to be told our suppliers cannot get the fabric No sign of another date or when they could get the fabric I had to chase no contact what so ever by Rose and Grey I requested a refund as I cannot wait indefinitely and to be honest I had lost trust in the company I was told that it could take up to 5 days for a refund I am now on day 4 and no sign of my nearly 4000 so no doubt I will be chasing this as well My advice is to avoid this company if ordering anything of any value and anything that is made to order I now have the hassle of chasing my money back and also finding a new sofa Just as an aside there was no offer of a goodwill payment or of anything really apart from oh sorry after I got in touch with them don t forget

Poor quality fabrics and a company that

Poor quality fabrics and a company that does not strive for customer satisfaction The corner sofa I purchased arrived grey and after 2 years the colour has slowly turned purple As the product is out of warranty I have been dismissed by Rose Grey And now I m left with a purple sofa and VERY UNHAPPY CLIENT R G - You obviously do not value repeat customers

Great Quality and Service

I ordered the grey Elsa Side Table Excellent quality and looks fantastic sturdy and stylish I m very happy with the product Service was great I ordered standard delivery it was dispatched the day following and arrived here the next day with Parcelforce Would be very happy to use the company again

Have been amazing with my new sofa

Have been amazing with my new sofa agreed to keep my sofa for a short period of time whilst I wait to exchange prompt replies really helpful measurement charts etc Really recommend this company so far

Absolutely delighted with my purchase 100 recommend

Absolutely delighted with my purchase of one of their beautiful Hugo Chesterfield sofas Wonderful customer service throughout the process regular updates regarding the progress of the order and they were very helpful and generous - offering to accommodate problems arising at my end in respect of delivery The sofa was in perfect condition and beautifully made I was also very impressed by the care shown by the courier service Would 100 recommend

Didsbury sofa - we re in love

We got a Didsbury sofa from R G - it arrived yesterday and we re absolutely in love with it Obviously we cannot comment on how it s ageing just yet but the AquaClean velvet looks fantastic and passed my personal Fierce Scratch Test with the 10 10 result We got it in Sienna colour which is absolutely divine - the sample didn t do it justice AT ALL It s worth visiting their shop to see the sofas and sit on them first as they all have different levels of softness hardness The customer service has been spectacular throughout the entire process and the ladies have been responding to the avalanche of my emails like true champs Thank you indeed

A company that actually delivers

Absolutely brilliant from start to finish - did exactly what they said and our Oak Shaker stools arrived as described and when stated Will certainly use them again

Rose Grey did not disappoint

This was the first time I had ordered from Rose Grey and they did not disappoint I was a bit unsure as there aren t many Trustpilot reviews but noticed that Feefo had plenty so gave it a go I had my eye on a side table for my client for two months which was out of stock and I had searched everywhere for it with no luck I had received the back in stock email from Rose Grey and ordered that same evening It was shipped the next day so quick and out for delivery the following working day The table was packaged so well thanks Jon and there was no damage during transport I will definitely be using them again for future client projects and personal orders

Lovely products and quick delivery

Fast delivery and great discounted bargain on a Pols Potten side table would definitely shop with them again