Rosebankhealth Reviews

First class medical team let down by an appalling admin team

To be clear the doctors and nurses at Rosebank Health are fantastic Caring proactive knowledgeable and reassuring and professional - they are simply brilliant The admin staff on the other hand are the polar opposite and why my rating is so low When finally getting through to speak to someone gone are the days of knowing you were in capable hands Now you get young untrained jobsworth types who neither listen nor care They have no idea of the impact their incompetence has on patients or the fall out from their negligent and frankly dangerous behaviours Appointments that take weeks to secure get cancelled at the last minute with an unprofessional text message containing acronyms Did they offer an alternative appointment Oh no There s an arrogance that accompanies the instruction that firmly puts the responsibility back on the patient and they have to start all over again to try get an appointment They failed to comprehend that the appointment they cancelled an hour before I was due had taken 2 months to arrange Requests for prescriptions to be aligned are made unnecessarily complex due to the jobsworth who s sole aim is to get that bit of work off their desk with the least effort - and hiding behind the Rosebank website when replying so there s no way to identify who to provide feedback for It s as though the entire structure is such that patient feedback is not welcome and there is no clear mechanism in place to allow for that to happen Customer service is frequently non existent Often met with a stony face and clipped tone it is as if the receptionist is somehow doing you a favour and actually you as the patient are somehow an inconvenience You d think that the admin management team would take on board such feedback and act but no they don t If you are lucky enough to get a response from them it s full of empty platitudes zero recognition of responsibility and quite often the blame turned round to you - the patient I guess if those in charge have no idea what good service looks like then those reporting in to them have no chance If I was rating the medical staff at Rosebank I would give them 10 stars if I could It s just such a shame that to get to see the angels who fix us we have to do battle with the admin team and receptionists who make it such a challenge and an unpleasant experience

Computers are now the job

Like a lot of other institutions instead of computers helping to speed up procedures to complete a job they now become the job and are strangled by lengthy procedures such that timely treatment is unobtainable Without human supervision staff meander aimlessly without praise or correction and become thoroughly frustrated and disillusioned resulting in poor recruitment and retention It took 3 days 4 computer programmes 5 phone calls 14 hours in A E and 10 personnel to obtain ANTIBIOTICS

They are denying my rights for health

They are denying my rights for health after misdiagnosed me and give wrong treatments