Rosecottageplants Reviews

AVOID - Insulting and rude customer experience

Placed an order 15th February and called up to enquire about a delivery time as heard no communications and had ideally wanted the bulbs for a family birthday present in March The man who answered explained that they are still processing orders since January and was unable to give me a lead time did not ask for an order number He bluntly said the email confirmation has a lead time in it and it was my fault for not reading it properly Already upset by this I challenged him on this as after checking his sagepay email does not specify any delivery or lead time - the man argued back saying they do because I write them But they don t Was told we do not live in an Amazon world and that orders can take days or months and that s the problem with running a successful business Unprovoked he then went on to say that my call is only delaying him packing more orders Completely in shock at this business lack of customer service I asked whether I could cancel the order because of the service I ve revived on the phone The reply was of course you can write by email and good luck getting these bulbs anywhere else I am completely aghast at the words I ve heard on the phone and will never order from this company again A truly awful and upsetting experience