Roselabel Reviews

A scam

A scam I returned a dress because the quality was really terrible It s not silk The return cost me 22 euros I received an email informing me that they received the package and I sent several messages to find out the status of my refund I was never refunded A huge scam

I would give no stars if I could

I would give no stars if I could I do not recommend this website they are dishonest They ignore their own policies and have effectively stolen from me I purchased some dresses in August one was missing from the order but I was charged for it The store ignored my emails so I recovered the money via PayPal Another dress in the order was the wrong size and did not fit After weeks of me sending repeated request emails to their customer email address they finally gave me a return address in China It cost me 20 to return it No refund has been made a month later despite me sending them a tracking number proof of delivery and following all of their instructions There has been no response to any of my emails regarding the return or refund I therefore consider this to be theft My advice Do not buy from this site

Not recommended

Both dresses I ordered are not matching descriptions on their website It says dresses made of silk Actually it contains only 20 silk fabric is thick and looks cheap One of the dresses is combination of knitted top with turtle neck and supposedly silk skirt Top is awful It feells like you wear plastic capsule The size of the turtle neck is much wider then my neck size I send request for return by following their instructions on the website three times No response Worst experience ever It feels like I threw 260 into trash

Stated dress was silk

Stated dress was silk Was clearly not when it arrived Return address is in China cost to return was 22 plus Been 8 weeks no refund received Contacted Roselabel several times keep saying they are looking into the matter Wouldn t recommend this company

Returned both dresses 246 I

Returned both dresses 246 I purchased due to they were not match description statement on website I paid 70 to ship them back Got confirmation from USPS about package been delivered Never got refund Never got response from customer service on any of my emails

Company is an absolute con

Company is an absolute con DO NOT buy from them Dresses are not silk clearly cheaply made don t look like pictures Returned to china costing me 22 it s been delivered No refund and no information from customer services Repeat do not purchase from them Absolute scam artists and they should be shut down

Paid 350 euro for two dresses that bever arrived also gor no refund for another dress that was returned value 150 euro Dreadful company to deal with no customer support at all

Dreadful company to deal with still waiting on 2 dresses ordered last November and a refund for a returned one Sent numerous emails and have not heard anythink from them I am our 500 euro Do not deal with them

Don t use this company it s a scam

Don t use this company it s a scam they don t respond to you when you need to return items and no other way in getting them back to them So now out of pocket for a really poor quality dress I will never wear