Rosenames Reviews

Avoid at all cost

Absolutely appalling customer service and rude rude rude I should have done my research before ordering but they seemed very nice and genuine I d advise spending your money at a reputable retailer No doubt they will offer some pathetic excuse in response

Terrible After Sales Service

Terrible After Sales Service Aggressive Rude Threatening My partner bought me a rose for valentines The label was wrong so they replaced it no problem That was February The rose has like my others been looked after but is no different 5 months later than when it arrived My partner contacted them was threatened with being sued if a bad review was left Well looking at other reviews there solicitor must be busy

If I could have left 0 stars I would

If I could have left 0 stars I would The after sales service is awful I recently lost my dad and my brother and explained this to them My sisters and I wanted to buy my mother a rose named after my father as it was the first of his birthdays since he died The rose arrived with the bottom of the box broken and had clearly been taped back together by the delivery service On opening the box The pot was split open and all but two of the stems were snapped some in several places The rose buds were also no longer attached to any stems I immediately contacted the company They were not available by phone so I emailed The reply was to say it was the fault of the delivery which I agreed with in my original email They said not to worry the rose will come along nicely eventually I replied that they knew what it was for and it wasn t acceptable for them to expect us to give it to my mother in that condition or expect us to not want compensation They said return it but i would have to pay delivery costs and they would un name my father s rose I replied saying that I thought their attitude was cold and unsympathetic to our situation and I dont agree that i should incur any costs I explained that as the rose was named after my father my mother was upset to think they would take the name away Their reply glad to hear she wants to keep it best we can offer is delivery cost returned They would not accept that we had paid 48 for a flourishing rose and was left with a few sprigs by the time we cut it back From what I see If the rose arrives undamaged 5 stars If it s damaged 1 star so I guess their customer service is shocking if they have to deal with refunding or compensation Very sad

Absolutely disgusting company

Absolutely disgusting company I emailed to tell them DPD had dropped my rose off at shop across the city when I took a day off to wait I for a live plant I requested a refund They sent me evidence I had asked DPD to do this this is incorrect they accused me of lying and no refund I advised no delivery attempt made and opened a dispute with the bank They challenged it and sent their evidence to the bank which included a GPS of their attempted delivery which by the way was 8 miles away from my house as I advised them initially not attempt made Anyhow no refund so 50 lost as got nothing and called a liar quite aggressive and rude in the emails Do not use

Amazing customer service they couldn t

Amazing customer service they couldn t be more helpful Beautiful rose my mum loved it

Fantastic Gift and Service

Great Service What a wonderful gift for my friend who lost her mother beautiful Rose bush dedicated to her with a photo attached to the plant of her mother I have used this company several times now 5 service

Just arrived and it will make a

Just arrived and it will make a beautiful gift for my mother in law Speedy delivery and for this price it s a bargain Thank you

Very impressed

Made my order and the very next day it arrived beautifully packaged Very happy indeed Lucy