Rossmann Reviews

Disgusting Experience at Rossman - Zossener Stra e Berlin

I m not sure I should write this or not but I think I should I can say I love Rossmann and I go there for get all my household or everything I need because it just 5 minutes walk from my home but last Friday 8 10 21 around 17 30 PM I went there for need something and just like another day and I don t know Bad experience will happen with me I waited at the line for pay and I got in front of the cashier and she checked out my things everything look normally and then I took out my reduce card for 10 then she got shout at me look like I did something wrong and she still shout and so loud all people who stand in line looking what happened with me and I got nervous what I do something wrong or not and try to asked a cashier what I have to do but suddenly in a moment a cashier she shout have a Brave Lady walked in front of me and said with a cashier You should talk with her more freindly and stop shouted at her and a cashier answer she talked friendly and all peoples who stand there for pay they answered in the same time No you are not I tried to finished my paying and walked out and feel so bad about this and thinking I m there customer not a Robber I won t be there again

Rossmann Frankfurt Train Station

I went to Rossman on Zossener Stra e 28 in Berlin on 11 October 2021 at around 13 40 to buy toilet paper and a pair of socks When I approached the teller to pay she told me the total was 5 34 I gave her 100 She then said something to me in German and I told her I speak a little bit of German and she left to talk to the other teller When she came back I realised that she had come back with smaller notes I saw that she had 50 20 20 notes She then proceeded to give me my change and just put my receipt on the counter I looked at my receipt and I looked at my change and it did not add up My change was meant to be 94 66 and she had given me 92 66 I looked at this more than once at this point she had started helping the next customer While she was helping the next customer I told her that my change is short in english She said no and carried on helping the customer I told her that it was incorrect and that I was short 2 She then mentioned she cant speak english but in a very rude tone and ignored me thereafter I asked the customer she was helping to help translate and I showed her and she explained to the lady that my change is wrong and the teller lady said my change was not wrong The teller lady then told the lady helping me to put in her card and pay so she stopped translating at this point I then told the teller that I wanted my 2 and that I would not leave until I got it At this point she shouted at me saying that she did not give me the wrong change and that the 2 is actually in my wallet Insinuating that I have stolen the money I know this is what she had said because she was pointing at my wallet at this time At this point I was shocked angry and humiliated given the fact that she was the one who made a mistake I ended up having to empty my wallet to show her that I did not have the 2 that she had not given me as all I had was 8c and I told her that I wanted my money She opened the till and chucked the 2 in a very aggressive and discourteous manner I realised at this point that I had been discriminated against and I could not believe that I had been treated this way This was an appalling experience which has left me traumatised I was accused of stealing by a teller when in fact she made the mistake and blamed it on me When I got home I called customer service and detailed the experience and I would like this to be addressed

Don t go to Rossman especially the One in Lichtenberg

Rossmann Frankfurt below the Train Station The staff is very rude and the Security guard at the entrance is terrible because he treated me like a thief with his attitude and look There is no real customer service so you better skip that store This guys need some manners

The prices displayed on the shelves are

Don t go to Rossman in Lichtenberg station especially if you are not German They are a bunch or rude racist unpolite people Their terminals were broken so absolutely their fault Instead of apologising the lady at the cashier was shouting at customers especially the one who were not German and didn t have a good German The asian guy before me got also scared from this aggressive behaviour When It was my turn again the card machine was not allowing any transactions and she started shouting at me with no respect at all I left my stuff there and didnt proceed with the payment because I had no intention to spend one more second in that hostile place A lot of reviews underline the unrespectful behaviour of the staff so I guess rudeness it s the requirement for working at Rossman

CHEATING AND FRAUD

The prices displayed on the shelves are often less than what you are charged at the checkout

Worst online experience in 2024

They withdraw the money right away The items never show up Customer service does not respond to a any inquiries and the Track and Trace link they provide is invalid So steer clear of this company If anyone has received anything from here it must be sheer luck and these people should consider playing the Lottery

The Company is boycotting Tesla

The Company is boycotting Tesla Because Musk supports Trump this disgusting left wing extremist behavior should not be tolerated

Complaint Regarding Incomplete Order from Rossmann Turkey

Dear Rossmann Germany Team My name is Cihan Mert and I am writing to you from Turkey I placed an online order for 31 products from Rossmann Turkey I made my order on September 12 2024 Although it was stated that my order would be shipped within 3 days it was shipped after 1 month When I opened the package only 14 products were delivered Rossmann Turkey is not answering phone calls not responding to my inquiries and not providing any assistance regarding the issue I kindly request your help with this matter Best regards