Rotheras Reviews

HIGHLY INCOMPETENT UNPROFESSIONAL AVOID AT ALL COST

BEWARE ATTROCIOUS CONVEYANCER SERVICES The sheer incompetence of this firm is staggering and beyond belief I was never informed by my solicitor the house I was buying was subject to a grant of probate She casually dropped it two months into the sale process and still gave me the impression I could complete sale before the stamp duty deadline when she knew it was very highly unlikely I was a FTB and thought it was the agent s fault for not letting me know And the solicitor let me run with that belief when she knew fully well she had cocked up massively I will not entrust them with my dog s state of affairs and is warning potential homebuyers against this firm Until this date I am yet to receive an apology

Avoid Joke of solicitor

Avoid Joke of solicitor Don t know what they are doing Took my case to them charged me money I m advance and a month later tell me that they can t brake my case because the other part has relatives working there Waste of time and delay my case

Never Use Them

We asked for a quote for some work to be done and when we received this it was very expensive so decided not to proceed We were then presented with a bill for 420 for providing the quote and when we challenged this we were threatened with court action

Do not use the 08456 465 465 premium number

Do not use the 08456 465 465 on their website It is a premium number at 1 per minute There is no indication of this on their website or when using the number Such practice is absolutely appalling from a business that needs to be based on trust and customer service

A layperson would not have made the errors Rothera Bray made on the probate

An update Rotheras have yet shown their true colours by lying to the Ombudsman My Google review about Rotheras was reported by them relentlessly for months on end to prevent it from being posted Rotheras want to present a false image of being professional when their work ethic and quality of legal probate knowledge can only be described as dismal I am sure my review will be followed up with a slew of high rated reviews as part of damage control Engaged Rothera in April 2022 to probate an estate The probate only came through in August 2023 Provided them all the information they had requested promptly Months later after a lack of communication or progress on the application made international call after call and emailed them to be constantly told that the lawyer would be in the office after four weeks he was on vacation he had a funeral to attend When I insisted on knowing the cause for the delay Rotheras showed no inclination to resolve the issue that was holding up the probate Hence I decided to work with the bank spending hours of my time to resolve the issue and essentially take care of what Rothera were being paid for Months later after further delays Rotheras sent me the application to sign which to my dismay had been created incorrectly On the application Rothera had shown us as being domiciled in the UK The very purpose of going through a lawyer was to prove that we were not domiciled in the UK and therefore IHT did not apply to our application What was Rothera s reaction to this huge error Indifference I was also asked by Rothera to prove from a local lawyer that we were domiciled outside the UK and that I had the right locally to inherit the estate I had to spend hours researching on my own what documents would be suitable No help from Rotheras yet as soon as I provided the documents they came back to me saying they would engage an expert for a fee and see what documents were needed They had not been bothered to check this crucial information before asking me to pay the local lawyer and obtain the documents Needless to say I had to pay the local lawyer again for another set of documents The pension company informed me that they did not hear from Rotheras for months hence the funds have been converted into a Bear account and I will now have to spend endless hours trying to resolve this issue on my own Rotheras found selling certain stocks to be complicated so that too was handed over to me to take care of Rothera also asked me to take care of transferring the property titles to my name as they said they were too busy Rotheras have charged unjustified fees in the five figures for doing the clerical task of writing to banks to obtain date of death values of submitting the application major error spotted by me thankfully and writing to the companies asking them to deposit funds into the Rothera account When I expressed my dissatisfaction at the fees they were charging for an error-ridden incompetent and incomplete process three of the partners aggressively got involved trying to justify the high fees they were charging me Yet none of the partners had been available to look at the delays the error on the application or the fact that I was being pressured to handle and resolve the work that they did not want to do because it involved an extra step from the basic clerical tasks they preferred to do for a fee that was in the thousands Why go with them when you can have any other competent lawyer to assist you Save yourself the stress extra work and expense and go with a more capable and professional firm of lawyers

Terrible

Dumped straight into DocuSign with zero explanation Major problems with ThirdFort Expectation to do everything on line Brusque communication Sluggish reactions to a problem minimal feedback as to progress Trainee solicitor was more professional 3 months later they demanded 3 53 their mistake Again no explanation or apology We were long standing clients before merger We will never use them again Avoid

I do not recommend selling your house to someone using Rothera Bray

I do not recommend selling your house to another party if they are using Rothera Bray Leicester solicitors for house conveyancing Their service has been very slow and inefficient The delays may have been acceptable to their own client however they cost my husband a considerable sum as the other party and for this reason I do not recommend dealing with them The conveyance was a very simple transaction of an empty house without any chain involved Rothera Bray Leicester had the TA6 and TA10 in January 2025 but sat on them for may weeks before raising 30 enquiries at the last minute These were answered within 12 hours but Rothera Bray took another 4 weeks to complete and made further demands that even our own solicitors said were unnecessary before completion The firm did not draw up a timely contract or transfer for signature despite constant requests from clients estate agents and our solicitors The person we were buying from complained to us that his Rothera Bray contact was twice on holiday and nobody dealt with paperwork calls or emails in their absence This was immensely frustrating for us having carried out our side well in advance and the conveyance being very simple Perhaps the most staggering hubris was when Rothera Bray Leicester requested a substantial extra fee to carry out the conveyance faster Unsurprisingly both parties declined We later discovered that our conveyance started in January had been put to one side as the purchasers wouldn t have to pay SDLT so Rothera Bray decided there was no urgency As a final insult Rothera Bray would not proceed with the conveyance unless the 1 star Trustpilot Review was removed This blackmail was very effective and I removed the original review although raising the matter with the Trustpilot Integrity team Please don t be tempted to enter a sale or purchase with a party using Rothera Bray Leicester as conveyancers unless you are prepared for weeks of stress

Caring and compassionate firm of solicitors

We engaged Rotheras Kayes Walk in early 2020 regarding a sensitive family matter and wow are we glad we did Our solicitor was Rebecca Lister and from our first meeting she was amazing she was clear that our matter was going to take time the costs ect but we had got a case The professionalism and dedication were clear to see At the various hearings we alway s felt reassured and part of a team and in the times where thing s got very stressful she was alway s on hand with a calming manner We were devastated though really excited for her when she had to go on maternity leave just before our final hearing and really anxious that her leaving would inpact our case because she had got to know us and us her again she was so reasureing Jump forward we then had the pleasure of Rebecca Emeleus taking over our case again a truly remarkable lady she contacted us and introduced herself and it was very clear that she had read through our case thoroughly and new all the details again leaving us less anxious she was alway s on the end of the phone or email if we needed her she understood our anxieties and fears and we alway s felt looked after and supported We would 100 recommend anybody who needs help and legal representation to go to these guys from the day to day work court hearings recommeding our barrister ect they are ammazing We owe them so much and after 2 long stressful year s we are now at peace and have a very happy contented home

Great Experience

A pleasure to deal with Samantha and Johanna at Rotheras Stoney Street Nottingham Earlier delays in the purchase process due to outside factors were compensated for by excellent service to expedite the completion of my purchase today Would highly recommend