Rotorooter Reviews

Prices too high

Prices too high To install two water heaters the quote was 1300 00 each labor-only plus parts call a competitor their quote was 700 00 with parts each Pricing plays a big part in not using your services Note Customer supply water heater only labor and parts Very disappointed

Are ROTO Rooter Expensive Yes

Yup wish i had read the reviews before getting them to come out 180 for diagnostics basically looking at the water pressure 180 for fitting a shower head I cannot recommend Roto Rooter they are way too expensive

Destroyed the toilet

Never telling the price upfront until they in your apartment Charged 320 for a 5 sec work I can live with that but they destroyed the inside surface of my toilet and said its ok Unbelievable

Do not work with them

Do not work with them We were clearly just a number and their customer service is a joke They said the work would would be entirely covered by insurance after reviewing our policy 2 months later we received a really rude phone call saying they were talking legal action out of the blue Additionally - They multiple times did not call us back- One person in the middle of the reasonable conversation hung up on us when we asked them to review the history on our account - They didn t show up when they were scheduled- Way overpriced- Some had very hard to understand English

Incompetent Scammers

My washing machine drain line was clogged Roto-Rooter came out but was unable to locate the clog to clear it Tech demanded payment and said specialist coming out to take care of situation They sent another man out who tried to sell me 6000 service where they would install new drain line instead of finding clog I declined Two days later I called RR again insisting they find and clear the clog Tech came out and found the clog but couldn t clear it I called another Plumbing co who was able to clear clog with hand auger I called RR to speak with manager who failed to return call I emailed RR with complaint but no response

Scam for unnecessary repairs

Called due to clogged toilet Wanted sewer line cleared They Augured the toilet leaving a lot of scratched porcelain Said they could not clear the sewer line because I had no clean out They could install a clean out for only 3400 They also said I should have my pipes replaced with their trenchless method Only 12 500 However to do the new pipes I would have to go under my driveway and my neighbor s driveway and tap into his sewer connection because I had no direct connection That I was already using his connection We have city utilities--I called them They showed me where my sewer connection was straight line to street--maybe 30 feet and uncovered the grass that had grown over my cleanout RR could charge for an extra 30 ft of piping by connecting to my neighbor not sure if that is even legal and the cleanout they proposed to put in was no where near my sewer line--like 20 ft away They did come back to repair the damaged porcelain

RUN AWAY from them

The technician damaged my water heater valve and overcharged for the new part They left the water meter lid open The parts and labor are overpriced The customer service is bad and harsh

I didn t even want to leave one star

I didn t even want to leave one star Mansfield Ohio missed two appointments on two separate days when j called to find out what I said should I schedule another plumber he said that s fine I ll just cancel your order

I called them because i had a water

I called them because i had a water back up in the basement they arrived and charged me almost 1200 dollars to snake the drain and inspect the drain with the camera which they did and told me that i have cast iron drain which is damaged and needs to be replaced right away to prevent a flooding they told me that they will need to replace 25ft of the cast iron pipe and gave me an estimate of 6500 after discussing with them they brought the price down to 6100 when they started the job they said there was no cast iron because the previous owner already replaced it but there was a problem in the unused line below the HVAC that was bringing mood in the main line and because of the HVAC and also because line was useless they just needed to eliminate that line They did not replace even one inch of the line they dogged just about 5ft I called the guy and asked him to change the price because the work he told me is not what they did but he said NO before they already made me sign the financing paper I feel like they ripped me off because what they told was the issue to scare me was not true these people are not to be trusted I advise anyone to stay away from them if they know that you are in distress they will use the opportunity to rip you off I have to add that they did not allow me to see what ever they were doing when i wanted to see they said that they don t allow customers in the working area and they will get me the pictures but I never saw any picture