


Rough Trade - Independent Record Store | Vinyl, CDs, Books +
Based on authentic user experiences
Mark Owen
6727 reviews
N/A
11 months ago
Unbeatable service
The service I have received from Rough Trade has always been second to none and this occasion was no different I regularly receive emails letting me know of upcoming album releases and had ordered this time many weeks before the album was due for release I received an email informing that the album was being shipped and it actually arrived the next day you cannot get better than that I have used Rough Trade for many years and will continue to do so for many more Unbeatable service from Rough Trade and 5 stars from me
Consumer
6727 reviews
N/A
11 months ago
Keeping the vinyl dream alive
Good to know that shops like rough trade are fighting the fight for vinyl still Great experience buying from a vinyl shop rather than direct from a fan club or record company online store My 7 was packed safely and received within a couple of days after release Thank you
Simon M Trott
6727 reviews
N/A
11 months ago
What s not to like
I couldn t get everything I wanted this RSD on the Saturday morning and so turned to RT on the following Monday evening Album I wanted was available price inc p p was reasonable and the disc arrived in 3 days in stout packaging What s not to like
Joshua Dunsire
6727 reviews
N/A
11 months ago
Great record store love the club
Great record store orders arrive quicky and well packaged in good condition I especially like the subscription club they offer and getting a new surprise record every month discovered some nice albums and new artists with this
Andrew Overton
6727 reviews
N/A
11 months ago
Post-RSD vinyl purchase
Managed to get a RSD album for the same price as it would have been instore well packed and safely delivered No stupid ramped up price Good to support a proper indie shop excellent service and recommended
Jim
6727 reviews
N/A
11 months ago
Repeat customer - delighted
I have been ordering vinyl from Rough Trade for the last 12 months and just received my latest order The process is seamless no payment taken until the order is processed and dispatched My order arrived in the timescales that had been indicated and will use them again
Dick Cherry
6727 reviews
N/A
11 months ago
Great Service
I bought 3 CD s in the Rough Trade sale They were dispatched super quick and arrived in perfect condition Great communication all the way through the process Fantastic Service
Emmanuel Abela
6727 reviews
N/A
11 months ago
Magnificent hours
The book is a marvel I was so looking forward to discovering it and here it is in the best possible condition It s beyond my expectations Photographer Gered Mankowitz has captured the essence of the Rolling Stones in their early years Thanks to this publication we can live some magnificent hours again
Direction of Travel
6727 reviews
N/A
11 months ago
It works properly
Excellent service It seems if the order is received it tends to mean it IS actually in stock and you are not charged until it ships just in case this cannot be said about at least one other highly acclaimed record shop where the experience of getting a limited vinyl can be ruined by being told it s not actually available two weeks later by which time it may be gone elsewhere and you have been charged in the meantime of course you get a refund and hope you find it kind of response but that is not really good enough for me especially if that is a repeated experience
Tom Perrin
6727 reviews
N/A
11 months ago
Fantastic customer service
Fantastic customer service It was my first time buying from Roughtrade online recently and unfortunately they d sent me the wrong records So I contacted them straight away and they were very apologetic mistakes happen and immediately dispatched the correct records They arrived in no time I was very happy with the friendly responsive exchange and I will shop there again - in fact I already have