Roughtrade Reviews

Keeping the vinyl dream alive

Good to know that shops like rough trade are fighting the fight for vinyl still Great experience buying from a vinyl shop rather than direct from a fan club or record company online store My 7 was packed safely and received within a couple of days after release Thank you

What s not to like

I couldn t get everything I wanted this RSD on the Saturday morning and so turned to RT on the following Monday evening Album I wanted was available price inc p p was reasonable and the disc arrived in 3 days in stout packaging What s not to like

Great record store love the club

Great record store orders arrive quicky and well packaged in good condition I especially like the subscription club they offer and getting a new surprise record every month discovered some nice albums and new artists with this

Post-RSD vinyl purchase

Managed to get a RSD album for the same price as it would have been instore well packed and safely delivered No stupid ramped up price Good to support a proper indie shop excellent service and recommended

Repeat customer - delighted

I have been ordering vinyl from Rough Trade for the last 12 months and just received my latest order The process is seamless no payment taken until the order is processed and dispatched My order arrived in the timescales that had been indicated and will use them again

Great Service

I bought 3 CD s in the Rough Trade sale They were dispatched super quick and arrived in perfect condition Great communication all the way through the process Fantastic Service

Magnificent hours

The book is a marvel I was so looking forward to discovering it and here it is in the best possible condition It s beyond my expectations Photographer Gered Mankowitz has captured the essence of the Rolling Stones in their early years Thanks to this publication we can live some magnificent hours again

It works properly

Excellent service It seems if the order is received it tends to mean it IS actually in stock and you are not charged until it ships just in case this cannot be said about at least one other highly acclaimed record shop where the experience of getting a limited vinyl can be ruined by being told it s not actually available two weeks later by which time it may be gone elsewhere and you have been charged in the meantime of course you get a refund and hope you find it kind of response but that is not really good enough for me especially if that is a repeated experience

Fantastic customer service

Fantastic customer service It was my first time buying from Roughtrade online recently and unfortunately they d sent me the wrong records So I contacted them straight away and they were very apologetic mistakes happen and immediately dispatched the correct records They arrived in no time I was very happy with the friendly responsive exchange and I will shop there again - in fact I already have