Feel at Home with your Mortgage
Based on authentic user experiences
Teresa Bell
6730 reviews
N/A
11 months ago
This was quite possibly the best
This was quite possibly the best customer service experience I ve ever had I was helped immediately and the person helping me stayed on the line until I had completed what I wanted to
Angela Spencer
6730 reviews
N/A
11 months ago
This morning I opened a documents that I
This morning I opened a document that I have seen many times due to my prior experience in the financial industry I could ve read the fine print but when it s personal sometimes you don t slow down and cannot think While crying like a baby because i ve worked very hard for this home and I was so scared for what I was going to hear I called your company and probably had the best customer experience I have EVER had in any industry She was kind and calm and empathetic incredibly patient calmed my fears about losing my home She provided me information as well as timelines to ensure me that roundpoint and her personally will go above and beyond when customer experience unexpected financial difficulties She also went as far to provide me additional resources to help me aside from the incredible aid you provide your customers I wish I could remember her name and I wish every company modeled themselves with that kind of customer experience and colleague attitude You could hear that she genuinely cared and that is hard to do over the phone I left the phone call feeling confident in the answers and solutions she provided me Thank you kindness really goes a long way
Mora
6730 reviews
N/A
11 months ago
Angela was very helpful
Angela was very helpful I just wish the automated system would offer speaking to a customer representative as an option right away I had to go through several different prompts to find the customer rep option
Dlh
6730 reviews
N/A
11 months ago
Great job
Jane was extremely well informed She answered all my questions easily and thoroughly and provided very helpful information along the way
Azad Alam
6730 reviews
N/A
11 months ago
I had questions about escrow shortage
I had questions about escrow shortage He answered all my questions and gave suggestion to minimize future shortage He was very patient with me
Lovetta Lewis
6730 reviews
N/A
11 months ago
Terrific Service
Rep was so knowledgable She was so willing to give us information and had a wonderful attitude She made the conversation so pleasent We would rate her a 10
Dumitru Stadnic
6730 reviews
N/A
11 months ago
Thank you for COVID-19 assistance
It is a pleasure to do business with this company When they bought our mortgage from Prime-lending I thought it would be a hassle but it turned into a nice experience and great customer service More than that when we all got in this unprecedented time and our family lost more than half of monthly income they were and still are supporting us with different options to help our family to pass through It s hard to realize what could ve happened without this assistance and their special short and long term plans Your help and care are greatly appreciated And thank you for your excellent customer service over the phone I ve made numerous phone calls on a variety questions and in different times and the associates were very knowledgeable and patient professional and helpful
Mark Yasuda
6730 reviews
N/A
11 months ago
Excellent service
Excellent service No wait time knowledgeable agent pleasant demeanor Summarized the payoff process and set it in motion Exactly what I wanted when I called RoundPoint
Vicki
6730 reviews
N/A
11 months ago
I spoke with 2 amazing representatives
I spoke with 2 amazing representatives Alex and then Rubinoff Listened kind knowledgeable and did not leave until the issue was solved Thank you
A Mays
6730 reviews
N/A
11 months ago
Mortgage was transferred to RoundPoint
Mortgage was transferred to RoundPoint I received Excellent customer Service from Ms Jane with getting my account set up Thank you AM