Roundwoodvets Reviews

Not recommended

I am so surprise that this veterinary practice is still in business after the way they treated my cat Although not malicious there was a complete lack of care when they were dealing with him and he died as a result of this I definitely do not recommend them

It has been 5 years

It has been 5 years since my beloved health cat died after attending this vet for what was supposed to have been a yearly booster but ended up tragically dying after I was talked into cleaning his teeth I notice on their website that there is still a section about dentistry I wouldn t touch them with a barge pole and I will never ever forget or forgive them for what they did to him

All they are interested in is money

I have been a client of Roundwood Vets practice for nearly 5 years Throughout this time I have always relied on them for my pet s medication needs never opting to purchase medication online However approximately a month ago I sought their assistance in referring me to a different clinic for a cosmetic operation that my dog required Although I did have a consultation with Roundwood Vets regarding this matter I felt that the professional advice provided was inadequate and no guarantees were offered Unfortunately my dog encountered complications following the operation at the other clinic necessitating the use of antibiotics As the clinic where the surgery was performed was located outside of London I was prescribed antibiotics and the prescription was subsequently sent to Roundwood Vets my primary veterinary clinic Upon collecting the antibiotics I was shocked to discover that I was being charged 100 for them This seemed exorbitantly high to me especially considering that I later learned the same antibiotics could be purchased online for a mere 1 40 providing five times the quantity I received Essentially I paid 100 for what would have cost me only 0 28 online Upon questioning the receptionist about the inflated price I was informed that it was due to my dog s size and the strength of the medication However my dog only required 20 tablets of a common antibiotic Additionally the receptionist failed to mention that I had the option to purchase the medication online despite my expressed concern about the price When I attempted to return the unopened medication for a refund upon discovering the actual cost the receptionist refused to accept it citing policy The medication was still sealed within its packaging resembling an envelope with a seal sticker intact I find it utterly reprehensible that any business could justify such an astronomical price increase amounting to approximately 35 715 I am deeply dismayed by this experience and cannot fathom the reasoning behind such unjustifiable pricing practices As a result of this ordeal I cannot in good conscience recommend Roundwood Vets to anyone It is evident to me that their primary concern is profit rather than the well-being of their clients beloved pets I have lost all trust in their services and will no longer be utilizing them for my pet s care My dog s health and safety are paramount and I refuse to entrust them to a practice that prioritizes financial gain over ethical conduct

Their priority is profit

In this clinic their priority is profit over animal well-being Also the customer service is absolutely poor I sent a complaint email to their manager Nikki but never received a response Won t use them again

Uncaring unprofessional money grabbers

I adopted a stray cat went to get a health check on her He aged her at 6 yrs They gave her a full bill of health she was just underweight which was understandable being a stray she needed dental treatment at 262 I have no idea how he came to this conclusion as she wouldn t let him look in her mouth which wasn t surprising as he d just had his finger up her backside with that hand I had to take her to an emergency vet hospital today they determined that she is WELL into her teens she has fluid on her lungs heart failure I now have to explain to my 9 year old why her cat is laying there dying all the heartache we are feeling This vet sees pound signs not beloved pets purely monetary gain they don t care at all

Thank you Round Wood vets

Honestly I am so thankful for Round Wood vets They were caring and understanding during the process of having to put my beloved cat of 15 years to sleep I am so grateful

Excellent pet care

I have registered 4 pets with Roundwood in Willesden and I have nothing but praise for the vets and the way they take care of the animals they see They are extremely professional caring and trustworthy I had an awful experience at another vet practice near my home and first went to Roundwood when my beloved chihuahua was very sick and I knew he needed to be put down They were so compassionate and caring with him and with me I have been going there ever since Dr Jo is amazing

Amazing Practice

I am so glad that I chose Roundwood to come to our home and help our beloved English Bulldog Dudley rest in peace This was a difficult decision to make as he was almost 12 years old and been in the family since shortly after birth Roundwood helped ease the pain a little by being so helpful and compassionate from the telephone conversations at the beginning of the process to Dr Emma s visit to us Dr Emma was so so kind and patient and explained what we might expect and even gave Dudley a small bar of Chocolate which he really enjoyed before he drifted off for his forever sleep I cannot recommend them highly enough and should I get another Dudley I will almost certainly use this practice for my pets needs Thank you to you all especially Dr Emma KInd regardsPatricia Stephenson

Perfect

I booked Dr Emma to come to my house because my 18 year old terrier Chesney was approaching the end of his life and I wanted his passing to be as good as possible It turned out to be the perfect choice Despite being a lovely dog Chesney was an awful patient and hated going to the vets Emma handled him and us so kindly gently and beautifully he didn t have even a second of distress and didn t realise anything was happening He slipped away peacefully with those he loved stroking him It could not have been better Dr Emma has my heartfelt thanks and strongest recommendation