Rowenhomes Reviews

Bront Sofa

Where do I start the customer experience from this company is second to none Brooke has gone out of her way to ensure all my requirements as a customer have been met - she has gone above and beyond giving me the confidence to place an order for a sofa arm chairs So far I have had a great experience all round Thank you Brooke your hard work it has paid off I now hope that the sofas chairs are as good as they look on the website x

Great Customer Service from Rowen

I ordered a lovely piece from Rowen When delivered I noticed some damage so took pictures and contacted Rowen which was very straightforward I quickly received an email from Jenna who resolved the issue and dispatched a replacement with no hassle Thanks very much Rowen and Jenna for your help

Just a quick message of appreciation

Just a quick message of appreciation for Megan cuatomer services who has been so helpful in finding out what has happened to my order and what stage of processing it was out I recieved an email to say my order was on its way but 20 days later it still had not arrived Megan was kind enough to contact the supplier and give me details on my order status She was very proffesional and does her job brilliantly Every company needs a Megan Thank you for doing what you do Very happy customer

Brooke has been so helpful when

Brooke has been so helpful when ordering items from the website she had helped me match up items and taken care of everything even chasing up items for me that weren t available anymore online I can t wait to receive all my orders Brooke has been a godsend during my home renovation

Handling of a complaint

I was calling with a complaint about the delivery delays and false representation on the website regarding when orders can be fulfilled Also in the time I have waited for the item the price had been reduced Jenna handled the call professionally and calmly - without trying to give excuses She immediately sought a supervisor s approval and managed to honour the price on the website

Dealt with Brooke to purchase some our

Dealt with Brooke to purchase some our new sofa online she was a dream to deal with so helpful and guided me through as I was nervous about buying online as would have preferred to sit and feel the sofa but struggled to get to showroom Brooke made it so easy and I couldn t have asked for better customer service A credit to the company

I ordered a chandelier from Rowen Homes

I ordered a chandelier from Rowen Homes and unfortunately a piece of glass from the chandelier had broken in transit I contacted Rowen Homes to relay my issue and I was put in contact with Rosie who is a Customer Experience Representative Rosie was friendly and exceptionally helpful and contacted the supplier to see whether they could send out a single piece of glass to complete the chandelier Rosie kept me up to date throughout the process and confirmed that the glass would be sent out to me upon their receipt I m very grateful for her assistance thank you Rosie

Spoke with Caroline yesterday about the

Spoke with Caroline yesterday about the delivery of our headboard panels True to her word she sorted it out for us and our headboard panels will be being delivered in the next few days Thank you again Caroline and thank you Rowen homes

Excellent

Great advice and service from Megan who patiently answered all my many questions and for processing my order Look forward to receiving the item in due course I have bought many items from Rowen and they have always been well priced and excellent quality