Rowenta Reviews

Avoid Rowenta

We paid 74 99 for a Rowenta iron and after just 4 months used in accordance with the instructions it was leaking water Rowenta refused to offer a replacement or refund instead offering to repair the iron - this would take between 3 weeks and 6 weeks No replacement in the meantime I asked what we were supposed to do for an iron for this time and they had no interest in answering I even wrote to their MD but just ended up with the same response with the exception that they incredibly offered us a discount on the purchase of another Rowenta iron A poor product and truly awful customer service PLEASE AVOID THIS COMPANY AND MAYBE IT WILL CHANGE ITS ATTITUDE

Very bad air purifiers and the worst is

Very bad air purifiers and the worst is that it s too much and the most expensive i bought 1 intense pur air purifier and 1 intense pur air connect purifier and 20 filters 5 formald hyde 5 hepa 5 active charbon 5 pre filters The rowenta technology is very bad as its filters as the conception as all except marketing these is where they invest all their money to lie on the products features in the packaging and all features and informations online So i bought 1200 for the Nice packaging not the product And the customer support is also the worst that i have knew till now And their wifi connected air purifiers don t work even if you are in europe France where i ve been with and US where ive been with even if the customer support said me to use a wifi password with only letters and numbers Iam a computer and network enginner struggled too much to connect it without a success I don t even asked the customer support for a replacement or refund iam not expecting anything from rowenta IF YOU DON T WANT TO LOOSE YOUR MONEY AND ENERGY CHOOSE ANOTHER BRAND based on a very large number of customer s comments and rate online I didn t asked for any help from rowenta because it was such the worst customer s experience that i want to forget it

Stuck in leaking iron purgatory with

Stuck in leaking iron purgatory with the iron supposedly being repaired but only down to one repairer the other on sick leave no willingness to communicate in terms of providing update on timing for repair could be months fairly dire avoid this product

Thieves

Pathetic customer service I bought a rowenta hoover in Italy and after 1 year one part of the hoover stopped working Since now I live in UK I contacted Rowenta UK to check if they could fix the hoover which was still covered by the guarantee They confirmed that they were able to repair it and this would have taken 2 working weeks 3 weeks later since I don t hear from them I get in touch and they told me to wait 2 more weeks for the elements which needed to be changed to arrived No sign from them After 5 weeks I got told I would have received a new hoover to replace the broken one This would have taken two additional weeks Two months after I contacted the customer service for the first time I got told that all the info I was given to that point were all incorrect This was due to the fact that they outsourced the customer service agents They then told me that they were not able to replace the hoover with a new one and they offered me a voucher to get an iron since rowenta uk does not sell hoovers As a second options they told me that they would have fixed the hoover promising that they would have repaired it by the end of January We are now almost at the end of February and neither I have received the hoover fixed nor I have received any notification of any delay

No support

I couldn t receive any support They close chat messenger link doesn t work and totall ignorance via email

Does not support Warranty Service

I registered 2 irons I purchased within the last 11 months I am trying to request warranty repair and the Rowenta site will NOT allow me to complete the contact me request I entered all product info including Invoices You are NOT honoring your 1 year warranty if I cannot request assistance I live and work California and cannot call you prior to 2 30 PM PST So I paid 165 59 for a iron I used about 5 times AWFUL service

Rowenta force flex 9 60

I bought a new vacuum x force flex 9 60 and same day there was clear issue with boost function Sent next day for repair we got back that construction dust affected the motor so that voids the warranty Big lie as it was used only for home cleaning Further they lied about the cash back We visit their website and we get lost and misleaded Very bad company and very bad service

THE WORST PURCHASE EVER MADE

I bought the most expensive model available in my country following very positive comments from people i know My iron only worked for a period of one month and then it started leaking water I took it to store i purchased it from to claim the warranty and they told me that they didn t have that service and that i should take it to the service center whcih i did After waiting for a month they wrote me to say that it was ready i picked it up and to my surprise in only lasted working for an hour and the same issue happened again the following day took it back to the service center and i called rowenta offices to claim the bad service from the center they told me that they would handle everything for me and not to worry i asked if it was possible to have a new iron since i had a valid warranty but they said that they had see every option possible to repair it and if it wasn t then they would replace it from that moment until now i ve been waiting and waiting for a month and a half and still i have no answer from them neither to pick mine because its fixed or to get a new iron IT HAS BEEN THE WORST EXPERIENCE TO GET INVOLVED WITH A VERY BAD COMPANY THAT DOESN T CARE ABOUT CUSTOMERS SPENDING MONEY FOR THEIR PRODUCTS