Rowevetgroup Reviews

Claim

Dont be ripped off

I asked for a consultation on a Friday was told not until following Wednesday or i could pay 160 fees and go 7pm that evening it seems Rowe vets think more about the charges than your pet money doesnt matter to me when my dog is ill i found another vet who helped us in our time of need thanks for nothing Rowe vets

ROWE BRADLEY STOKE are a absolute

ROWE BRADLEY STOKE are a absolute disaster do not take your pet there as they are more worried about how much you have on your insurance cover than your pets welfare not only can i ad when i went to collect my pet after being sedated they tried to give me the wrong dog back i was livid how incompetent can you be rowe but then to be given my dog back after sedation with no discharge notes and when i asked the nurse what should we do with him now she said i dont know Rowe are an absolute joke again i paid upfront for all of the treatment to my pet but to continue with there incompetence when i clearly had paid them and they sent there side of the insurance claim form off they told the insurance to pay them not me so they got paid twice and now after chasing for 4 weeks still haven t refunded me the money paid that is fraudulent claiming for treatment already paid Rowe

DO NOT TAKE YOUR PET HERE

DO NOT TAKE YOUR PET HERE they care about more what they are charging rather than giving competent care our pet had a life threatening blockage and they missed it and released him back to us following day and said he was fine with only pain killers and worming medication and was charged 1000 we rang to discuss with the vet that it was missed and she was very defensive and twisting what was actually said she had the neck to say your dog was ok and happy when he left how do I know he didn t get that blockage after he left can t believe she even said that what sort of attitude is that he was sedated and was out of it and still vomiting after his medication they gave him wore off our pet is part of our family and to think he could have died because of her incompetence and arrogance of how argumentative she was she used out of hours as an excuse please be aware it is nothing but a money making machine with no care about the outcome of your pets She just left it that put in a complaint if your not happy that s the attitude your dealing with from this company

Out of hours vet for us

Out of hours vet for us our dog had to be put to sleep was not allowed in the building whilst they prepared her which we were not told they took a long time to get her ready when we were finally let in she was boiling hot and looked distressed once she had been put to sleep and we were on our way out dog in hand I was reminded of the cost of the bill terrible place no empathy driven by money not the care of the animal or owner

Took my very ill dog there out of hours

Took my very ill dog there out of hours to be euthanised was not allowed in when they prepared her when I did get in she was boiling hot clearly distressed calmed her down and she passed away vet then asked if I wanted to put her in car first clearly talking about settling the bill on the way out of surgery mentioned the bill again don t think you will get anywhere near a caring service from them focus is on money not owner or pet care

Took my frenchie there for tight

Took my frenchie there for tight nostrils they told us he needed a boas op cost us 4 000 neglected to tell us he was being given antibiotics to recover he was perfect health He was 8 months old when he had the op ever the antibiotics ruined his immune system and he suffered from allergies which rippedhis skin apart we have spent thousands of pounds trying to get his health back steroids where then given to him by another vet new diet it s 2years later and we had to put him to sleep he couldn t take no more medication I m heartbroken I will never be the same again if I could turn the clock back I would never go near these vets or any other vet I feel like it s my fault they knew giving him antibiotics would put him and us on a downward spiral I m thinking of taking them to court Bit of advice don t take your dog to the vets try natural remedies first they just want your money sorry but I m heartbroken

Save yourself heartache

I can only strongly advise anyone to look up on the internet any tests that Rowe Vets want to or do carry-out and question fully if they are relevant to your pets symptoms My Dog was under their care for three weeks he received test after test at an approximate cost of 2 000 On the last conversation I had with them they advised that I either FULLY COMMIT to a range of Tests under a specialist no-doubt Rowe Referrals at an expected cost of between 7 000- 10 000 or I should consider euthanasia This fact referral costs has since been denied by Rowes Within 24hrs of changing Vets my dog is running around like an 8 year old puppy although mainly due to medication whilst we wait for a CT Scan It is worth noting that Rowe like many vets in our area are members of one of the largest groups in Europe Independant Vetcare Limited with a massive turnover and no doubt operational costs In my opinion as with many other opinions on vets in general they are happy to order tests at your expense which appear questionable as to your pets condition I will firstly admit that my dogs condition may very well be complexed and I have refused to have some of the tests that they wanted to do whilst this fact is included in my dogs clinical record they do not include the fact that the vet had said things like I don t think it is this but lets rule it out and you could wait until we have results from a previous test On one occasion within his report it claims that we refused to hospitalise my dog overnight but it doesn t include the vet saying we may put him on an IV but he will be here for his ultrasound in the morning and that after questioning the vet about staying in we were told that he my dog should be fine if we took him home and that we just saved ourselves about 500 costs We were perfectly able and did take him back in the morning for his ultrasound At no time did we refuse any Tests that we were told was necessary other than one whilst we waited for the results of a previous one which was also done following those results Towards the end of our three weeks at Rowes we were told after a specific test Good news we have a diagnosis and that it was Cushings and he was subsequently treated with Vetoryl and I even obtained a Three Month Prescription This has now proved to not be Cushings and following a complaint all reference to me being told it was Cushings has been denied and in fact it is now claimed that I was told that it probably isn t Cushings which is a blatant Lie It is now also claimed that the prescribed Vetoryl was only a Trial I fully dispute this and certainly do not see a Three Month Prescription as being a Trial my dog is was so ill he would not have survived possibly another week and absolutely no chance of Three Months He had virtually not eaten at this point for over Two weeks and had lost over 8 kilo whilst his clinical notes do include notes on his weight loss this fact appeared to be generally ignored as did a swelling on his nose and even after a specific appointment for this issue in a hope to obtain some antibiotics Rowe s refused to treat this and told me to make a further appointment the following day My complaint was investigated by Rowe s own Clinical Lead and as expected I received a total denial to all my claims If I totally believed that Clinical Lead remained unbiased then I would understand how he came to this conclusion if he had just went by my dogs records The fact that my dogs records are not totally accurate and that the specific conversation between myself and the vet referring to being diagnosed with Cushings is not recorded either by confirming or denying it seems oddly strange as every other conversation is included My dog is now under a different vet whereby tests have now been carried out specific to his issues Cushings was ruled out within five minutes and following going on a drip for two hours and treated with a steroid my dog is running around as though nothing is wrong Sadly it is believed that he may have some form of Cancer and the subsequent CT Scan will hopefully give some definitive answers I believe that we have wasted three weeks in obtaining a diagnosis and can only assume of the damage caused by this and whilst I don t begrudge him the money we do not have insurance and yes money is tight but the wasted 2 000 certainly doesn t help If there is one thing that I m certain about it s that my dog would not be alive today if I stayed at Rowe Vets

Vultures Preying on distressed and vulnerable pet owners who love their animals

Unfortunately I was so concerned about my cat I didn t check out these reviews before taking her to Rowe s Yate because she was lethargic and refusing to eat The vet quickly established that she had a small abscess on her neck and they admitted her for treatment BEWARE they asked me if I wanted her revived it she went into cardiac arrest and therefore required me to sign a form agreeing to pay up to 1000 for treatment They lanced the abscess which didn t even require stitches and when I collected her they charged me 670 32 as they had also carried out a plethora of totally unnecessary and unwarranted checks and treatments They are absolute swindlers to be AVOIDED AT ALL COSTS

Avoid and find a caring vet practice

Avoid and find a caring vet practice that don t enter fictitious notes in your pets medical records I ve moved to an independent practice now but whilst at Rowe they included a note to state a serious medical condition was known to be pre existing it wasn t Whilst they eventually fixed the note they wouldn t fix it just by me providing evidence from my pet s passport which is what the fake note referenced but they also insisted on phoning the Cypriot vet my girl was with prior to her being adopted A very stressful situation In addition to this they put a note in one of my cat s medical records that she needed a stage 1 dental but did not tell me I queried the condition of my other cat s teeth twice to be told no action was necessary which didn t reflect the note they left on her medical record and then when she did need a dental Rowe booked me in for a stage 2 and then changed it to a stage 1 without advising me which would have led to a further dental treatment within a month I also had the incorrect medication dispensed for my dog and an incorrect prescription issued Whilst I appreciate my dog had complex needs the whole team just felt incredibly disjointed and the fact that the medical notes do not match what I was told verbally is now leaving me out of pocket on insurance claims

Zero Rating

Zero Rating avoid this place all they care about is money I am so thankful I have had dogs for 25 years so I know what I am talking about Went to the out of hours surgery yesterday as my dog had an infected paw and it was very sore We saw Kelly Vourou well she obviously didn t want to be there didn t say hello to us or our dog was downright rude She hacked off my dogs foot fur with clippers and she screamed in pain bare in mind her paw was infected didn t even try and calm her down then squeezed her poor paw and she was crying in pain before this she hadn t cried once and I had been bathing it at home Well this is when the lies and money making start she tried to say her foot could be broken I told her no as can walk on it then said would needs a CT scan a xray under general anesthetic also swabs then that I should not bath it to keep it clean as can do worse damage that her nails were too long interesting cut them 3 days ago also told shouldn t walk her and the lies went on and on In the end left with her just having an anti-inflammartory jab they would not give antibiotics until all other tests done So today we went to the lovely Victoria Vets on Staple Hill what a breath of fresh air The vet listened I said she had cut her foot he told me I was correct bathing it and bandaging it for walks she is fine to walk as not in pain Agreed it was infected so gave me foot wash antibiotics and anti-inflammatorys She did not cry once as he was so gentle SO AVOID ROWE My 105 bill from today could have been in the 1 000 if Rowe had their way I was also charged 52 to have a little bit of fur shaved off her paw as I already done most of it prior to the appointment at Rowe