Rowlandbrothers Reviews

Brilliant assistance from Carly

Carly was brilliant in assisting me with an order of service where the actual funeral for my dearest uncle was being held out of London Very professional standard and outstanding quantity of workmanship All done in plenty of time for the funeral Brilliant

Professional Funeral Directors

My experience with this business was positive and a very good one They handled my mothers funeral 12 years ago professionally and when my father passed away this year they handled all the funeral arrangements with professional dignity Staff are considerate and sensitive and had no problems with viewing and arrangements Very professional company and staff

ROWLAND S WENT TO THE WRONG GRAVE TO BURY MY MUM

My mother had used Rowlands some years before for my father s and brother s funeral and both were fine so we used them for my mother s funeral on the 20th July 2021 and that was a mistake Firstly Rowlands men asked my elder sister s permission if I could have the butterfly wreath I had made for my mum put on her coffin in front of me it was disgusting This funeral was being paid for by the four children so why were they asking one sibling for permission The Friday before Rowland s had not asked her permission to accept the 1208 80 from my husband for my part payment of my mother s funeral cost Secondly Rowland s left the house too early so we arrived at the church much too early and everyone were left hanging around outside the church for ages which was not nice as people including myself were very upset Finally we went into the church and the cerermony was fine On leaving the church Rowland s left the mourners standing outside the church again for over 25 minutes as again they informed us that the timing was wrong and we were to early to go the the cementry When we finally went to the cementry they stopped the cars at a grave they were digging with the digger and started to take out the wreaths and lay them on the ground the vicar also got out at this grave My husband had to inform Rowlands men and the vicar that this was the wrong grave To see them digging out this grave was very upsetting My husband had to get out of the funeral car and walk up the road with the vicar to show Rowland s men where to drive the mourner s cars to for the correct grave where my dad was buried for my mum to be laid to rest with him When we got to the right grave we were comfronted by a digger that we had to stand by left right near to the grave obviously waiting to fill our mum s grave in as soon as we had left seeing this digger was very distressing The digger could easily have been left by the cementry fence out of site not something mourners wanted to see just people being too lazy to move it This was something I feel Rowlands should have made sure did not happen However I should not have been surprised after all firstly Rowland s took us to the wrong grave that they were still digging and then they did not even know where the correct grave was until my husband showed them where my mum was to be buried Rowland s charged almost 5 000 for this funeral despite the fact we already had the grave as my dad was already buried their and for this amount of money MY MUM DESERVED BETTER By her Daughter

Regret the day we used this company

Regret the day we used this company Nearly a whole year trying to arrange a stone for my in laws and been told lie after lie and on top of us grieving we got quote for wrong stone and tried to charge us V A T on the stone which already had it included in price Communication is diabolical

my mum s funeral was ruined by this

my mum s funeral was ruined by this company we spent 1800 pounds for white carriage n horses followed by 4 black cars to follow hours making all the arrangements which was completely ignored on the night before the funeral instructions were given for the carriage n cars in certain way before one way system n details of what flowers would go on the top of carriage The carriage came in the wrong way n had the difficulty of turning round 2000 worth of flowers was crammed into the carriage with cars with no roof racks for the overload flowers on lookers were in tears it was a shambles we spent 7500 00 with Rowlands please think before u make the same mistake The accounts manager is very rude gives threatening speech about payment lefted with a very red face when the money was paid could not apologise enough kept making excuses my mum was 91 her family knew Tony Rowland for years attending Benhans n Chincharo funerals this company needs to sort out Staff training

Very happy to recommend

Can you imagine the mammoth task of trying to repatriate the body of a loved one from Scotland to tiny Botswana in Africa in the midst of COVID-19 It seemed at first an impossible task We searched the internet for days read several reviews sort through several quotations and eventually settled on Rowland Brothers International for their great reviews I am not sure i can adequately express in words what this company did for us First of all their rates were very competitive compared to the ridiculous amounts we were being quoted by their competitors from the UK Their service was excellent Maurizio kept us informed every step of the way from the time we authorized them to take possession of our Aunt s body in Edinburgh The body arrived well preserved and i am so happy to report that we were able to bury our Aunt in the tiny village of Mathangwane in Botswana over the weekend as per her wish We would like to thank Maurizio and his team from the bottom of our hearts for the stellar job they did in repatriating our Aunt s body home We are eternally grateful

The only funeral directors I trust

We as a family cannot thank Carly and Joe at Rowlands enough They both dealt with everything with great respect compassion and knowledge The send off we gave my dad couldn t have been any better and both Carly and Joe went above and beyond to ensure everything was as we asked

Funeral Arranger Tracy was

Rowland brothers were kind respectful professional supportive and the only people I would ever trust to look after my angel baby girl We have used them for all my grandparents funerals but most recently for my baby girl We struggled to communicate our wishes at first because of our grief and they still helped us arrange everything exactly as we needed it I would never use anyone else I know my family would always be looked after with them A special thank you to Joe from Rowland brothers for everything he has done for my family past and present and for always putting up with my hundreds of questions never once making it seem as if I m bothering him

A professional excellent service

Funeral Arranger Tracy was exceptional with her service and advice all through the process Thanks so much for your support