Royalacecasino Reviews

Denied Withdrawal

On 04 19 24 I had received a email from Royal Ace Casino with a redemption code for 50 free spins so I went ahead and redeemed them The max that you can cash out according to the bonus code is 180 I ended up winning 142 71 and tried to make a withdrawal request but it was asking for a verification deposit when it shouldn t be because I am already a depositor So I reached out to live chat to see why and the lady tells me that my withdrawal will be denied because I have claimed multiple free chip in a row which I clearly did not I claimed free spins Then she said that I had basically violated the casinos terms and conditions for free bonuses which I clearly did not If your not eligible to redeem a bonus code the code will be rejected well it obviously wouldn t so therefore I was eligible for the spins It honestly seems like they are looking for excuses not to payout and that s totally unacceptable

SCAM

I deposited money without a bonus My account shows fully verified yet I have been waiting almost a month for my withdrawal It still shows as pending I have contacted customer care at least 10 times First I was told they would escalate the issue to management and I would hear back on 2-3 business days this was 2 weeks ago then I was told they would put a ticket in and I would hear something in 24 hours yet another week has passed and still nothing I have tried emailing as well and never get a reply I will never play here again

Do not play this Royal ace casino they

Do not play this Royal ace casino they took my winning 700 I wasted my money and my time playing this stupid casino they are scamming people seriously And all they can answer you is there s is nothing they can do

I wish I would have read the reviews I had a coupon with the same deposit of 30 00 aand I received 135 credit I won 500 aand inboxed cs to ask what the withdrawal process was Omg the rules are so

I wish I would have read the reviews Deposit 30 and received 135 I asked cs how much could I withdraw He explained something about I had to spend 2900 00 before I could cash out I immediately told him to refund my money and delete me off their platform I never received the refund They stated it was a discrepancy with my card buy you took my money I also sent in screenshots of my transaction but also nothing StY away from this casino It s a scam and fraud I have deleted it and trying to find a way to report them but they are in Lagos I wonder if we can start a class action lawsuit or report them to the gaming commission I am going to put in some inquiries and see what can be done about this site

contact

avoid this casino is a scam they will not pay you and take your winnings and only give your deposit this guys will be under investigation keep submitting the complains please we will be gathering proof of all casinos doing this get in touch with 212 729-1632 Bukh Law Firm PLLC

SCAM

This company intentionally will create new rules to avoid having to pay out I m a VIP player and have had issues withdrawing over a certain amount I have a current withdrawal pending I spoke to customer service Ronald Grant which I m sure is a fake name Who stated I can t withdraw via BITCOIN because I didn t deposit via BITCOIN I ve withdrawn via bitcoin before and definitely did not use it for my deposit He then stated I needed to cancel my withdrawal and request a new one By doing that I would be mixing funds with my new current balance Why would he tell me to do that It s because they don t want to pay out Crazy enough I definitely followed all promotional rules to make sure my withdrawal went smoothly I think I ll attach my chat conversations so you all can see that this company is a SCAM

Can t withdraw winnings

Hi there I got a new year s bonus from the casino played and finished the wager I submitted my ID and Selfie and it said successful but I still can t withdraw though I have been depositing on the site Their live chat is not working and they are NOT responding to emails please help Please let me know which documents do I have to submit and to which email that is actually working and where I can get a response

Stop don t use your money

This casino don t know how to do math and if you win they get so butt hurt they take it out of your account without your approval sorry ass casino don t ever use real money there scandals thieves

Scam

They are currently giving me the runaround contradicting themselves and always coming up with something else I need to submit that they hadn t mentioned prior I m pretty sure I m getting scammed out of my 2500 winnings This is seriously taking a toll on my mental well being if I don t get paid who knows what I ll do