Rpclaims Reviews

They give timescales and come nowhere

They give timescales and come nowhere near achieving the target Awful company who do anything to avoid paying your loss Might as well not have insurance

Declined claim

My claim was opened on beginning of May and after a month emailed me my claim was declined as it is very low amount basically

Absolutely disgusting attitude BULLIES

Absolutely disgusting attitude Who the hell do you think you are The attitude of the phone handlers is VILE Ive not even got to a stage where I can get any help with my claim So so rude and arrogant someone need to be sending their staff on some Customer Service training AVOID

Direct Travel or RightPath Claims

I took out travel insurance with Direct Travel in March My daughter died from cardiac arrest at the end of May and we cancelled a planned holiday in order to plan and attend her funeral on 7th June Right path Claims are dealing with my claim but I have had to phone regularly to find out progress and each time they then ask for another piece of information to be sent to them instead of informing me what is needed It is now 7 weeks since our initial claim and after another two phone calls to Rightpath Claims I am reliably informed the accounts dept have had issues but my claim would be transferred yesterday 9th July Called again today to be told the same thing but it may now take several days before the money will be transferred Does this company not realise how sensitive an issue this is My daughter died unexpectedly yet they expect us to be the ones chasing up progress and then delay completing our claim without letting us know what is going on Be upfront and open I booked this policy through Direct Travel so ultimately they are responsible for the unprofessional attitude and poor customer service I would advise others to think twice before using Direct Travel and Right Path Claims We did finally get our claim settled on 15th July I advise anyone making a claim to be prepared to jump through hoops keep all documentation and make regular phone calls to Rightpath to be updated as they won t

Wish I had came here before taking out

Wish I had came here before taking out a policy I made a travel insurance claim a month ago and have uploaded everything they need Can not get any reply either on the portal email or phone The phone number rings until it cuts out and my claim has been saying in a queue to be assesed since the beginning of July I m beginning to wonder if they are an actual company or just a scam

Had a claim in january declined

Had a claim in january declined Took it to ombudsman who found in my favour and they havent responded to ombudsman and when i ask the progress i get told a claims handler will have to look at this and will do so within the week this is the 3rd time i have been told this and its been over a month and no one has looked at it Shameful company

I have had an absolutely dreadful

I have had an absolutely dreadful experience with this company I bought insurance under the name Insure and Escape and when I had to make a claim after my return flight was cancelled it transpired that it was Rightpath that I had to claim from Insure and Escape must be the booking arm of the company and have very good reviews on here - had I known that Rightpath would be dealing with the claim who have terrible reviews I would have thought twice before taking out the insurance When making a claim I had numerous issues with the website being inflexible and not allowing me to lodge all my expenses When I tried a second time the website simply didn t work I therefore sent everything by email with all the details and receipts attached I did not receive an acknowledgement of this email not even an autoreply so rang a few days later to check it had been received It had and I was told that I would need to wait 10-14 days for a response After 15 days I called only to find out that it was actually 10-14 working days which was definitely not what I had been told on the initial call After 15 working days I still hadn t heard anything so chased it up The claim was looked at the next day and I was asked to submit more information which I did immediately I explained to the insurance company that I was under significant financial pressure due to having to pay lots of expenses including buying a new flight and that I really needed the claim to be looked at urgently They reassured me that they would pass on the documents to an assessor straight away I chased this up again after a few days and was told that they would try to escalate it After 14 days had elapsed I had still heard nothing so I called them again Again I was told that an assessor would be messaged immediately to look at the claim I heard nothing After 24 days a further 16 working days I had still heard nothing to called to say that if I didn t hear anything within one working day I would be making a formal complaint The next morning I received an email stating that my holiday had merely been delayed not cancelled the flight had in fact been cancelled and my return home at all was contingent on me buying another flight as the original airline refused to help me I was therefore told that I was only eligible for a 100 payment leaving me over 400 out of pocket I have had to make a few insurance claims of various sorts over the course of my life and this is by far and away the worst experience I have ever had It truly is in a league of it s own I will be making a formal complaint to the company and if they do not resolve this satisfactorily I will be escalating this to the ombudsman I cannot emphasise enough that I would never use this company again and I would suggest that you think very carefully before buying insurance through them

I agree with all the negative reviews

I agree with all the negative reviews on here I have been waiting over a month was initialy told 5-7 days not working days This kept changing time and time again Then they tried saying it was my error for not supplying the correct evidence costs etc but only telling me this when I contacted them they didn t ever get in contact which it clearly states on their claim site that they would do so if required I supplied all receipts etc twice via their portal and emailed them Every time I phone I am fobbed off with the same excuses that they re very busy and it will be next Wednesay at the latest or this Friday at the latest but to no avail My flight was cancelled We were then flown to a completely different airport over 24 hours later With 2 young children I am out of pocket and now on to week 5 of nothing What s the point in holiday insurance Really poor customer service

I would rate lower however initially

I would rate lower however initially when purchasing the policy and before going on my holiday Direct travel customer agents service was helpful However whilst on holiday I had a small accident injury where I had to seek medical attention and paid Once back from my holiday in the first week of August I submitted a claim via the right path online portal That wasn t the easiest and long story short til this day I am still awaiting a response and some of the monies back for my claim I emailed twice with no response then called two weeks ago after it went past the estimated date by 7 day working days may I add that also changed which thankfully I had taken a photo of the dates changing and told it was in queue to be reviewed It s been 6 weeks and nothing I took the policy due to my health conditions to be covered as well for my child on their first holiday but I am just so grateful it wasn t a case of a more serious matter that required help or a claim as waiting this long is ridiculous If I had known that it goes through another company to be processed I would not have taken the policy with them and for that reason won t again I did spend 100 for my holiday policy too