Award-winning Pet Insurance by RSPCA Pet Insurance Australia
Based on authentic user experiences
Haleh Allameh Haery
6730 reviews
N/A
6 months ago
Constant high pressure phonecalls
You get an online quote and then they ring you multiple times every day to try and pressure you into signing up They are the worst high-pressure sales people you will ever deal with DO NOT EVEN GET A QUOTE from these scam artists
Raymond
6730 reviews
N/A
6 months ago
Be warned of red tape and loopholes to not pay your claims
Terrible coverage terrible service We signed up with RSPCA never received a certificate of insurance We never used it until our dog ruptured her cruciate ligament We called up RSPCA and first they told us we weren t with them then when we called again they realized we had joined 3 months earlier We were sent a cruciate ligament waiver form and our dog had the operation We got the vet to fill it all out and then had our claim denied They said the waiver proved she had a preexisting condition - obviously she had an issue THAT is why we were getting the surgery Nothing was clear Then they said we had to have had the waiver signed prior to her having an issue How were we meant to have a waiver signed for a condition she never had The customer service is insufferable We kept asking questions and they kept reading from a script not making anything clear It s impossible It s like we re speaking two different languages Now we are left with a 9000 bill for a surgery and no coverage because of a tiny red tape loophole they created to not pay out on claims This is our first and last interaction with RSPCA They do not care about pets Be warned You will pay fees and be left with a huge vet bill My surgeon told me the best coverage is with Woolworths So save your money and pay a company that will actually protect your dog
Jebbreys Jibberish
6730 reviews
N/A
6 months ago
A rip off for pet owners
After wasting thousands of dollars on this policy I have just cancelled my pet insurance I adopted a 7 year old dog a few years ago from an animal shelter and after chasing up my vets repeatedly finally managed to get consultation notes and vet history from the time I adopted her to enable me to make a claim RSPCA Pet Insurance then asked for vet history from BEFORE I adopted her I complained and tried to cancel the policy as this was just impossible to provide and they asked for an opportunity to resolve the issue looked into it asked me to provide evidence of date of adoption which I provided and said they had everything they needed to process the claim However the claims people kept asking for the vet history from before I adopted her - I kept responding telling them the date of adoption and that they had the details of every vet visit she had since I adopted her they kept coming back asking for it again and again The people dealing with the claims don t seem to read the file - they kept referring to my female dog as a he seemed to think she was a puppy as they then started asking for puppy vaccination records and kept asking for the same information which I had already provided 5 or 6 times over and over again By insisting on information that is impossible to provide - vet history from before I adopted her and puppy vaccination records - they clearly have no intention of ever honouring the policy They are terrible to deal with and I have to conclude that the policy is just a scam and they will never process a claim I m disgusted with the RSPCA for putting their name to a product that rips off pet owners and I won t be donating to them any more
luke faulkner
6730 reviews
N/A
6 months ago
Scam company that steal from you
I took out pet insurance at the beginning of the month they were supposed to take out 50 and have taken out over 600 have phoned to deal with this and was promised a phone back and nobody called Phoned again and conviently no is available and the teams are all different DO NOT uSE THIS COMPANY They steal from you
Katie Hokin
6730 reviews
N/A
6 months ago
Don t trust them
Don t trust them Waste of your money and time There will be no gain from them They look for any excuse in order to reject your claim I asked them to call the vet as their assessment was wrong but they didn t accept
Andrew
6730 reviews
N/A
6 months ago
This insurance is a total ripoff they
This insurance is a total ripoff they have an excuse for not paying nearly ever claim We sid over 800 dollars this year anb we re lucky to have got about 20 of that back in claim reimbursement Excuse after excuse preexisting in a 4mth old healthy puppy Not covered under general exclusions Etc etc I suggest looking for a better policy
Catherine
6730 reviews
N/A
6 months ago
DO NOT EVEN GET A QUOTE CONSTANT PHONE CALLS
Constant high pressure phonecallsYou get an online quote and then they ring you multiple times every day to try and pressure you into signing up They are the worst high-pressure sales people you will ever deal with DO NOT EVEN GET A QUOTE ONLINE - THEY WILL NOT STOP THEY CALL YOU AT WORK AT HOME IT S CONSTANT IT STARTED 20 MINUTES AFTER I GOT THE QUOTE ONLINE
Anthony Younan
6730 reviews
N/A
6 months ago
Paid insurance premiums for 7 years
Paid insurance premiums for 7 years just to find out they dont even cover half of the bigger surgeries required Cruciate surgeries are over 5k yet their maximum payout per year is 2600 so wee out of pocket 7500 because our dog did both over 6 months Why pay 110 a fortnight to not even be covered for the big bills when they come along Would have been cheaper to put the premiums away over the term of their lives and not have insurance 100 not worth a single penny
Bernard Bouteloup
6730 reviews
N/A
6 months ago
Terrible pet insurance company
Terrible pet insurance company - I will never recommend them to anyone They have never paid out on a single claim I have ever made but the final straw was when they did not pay out on our dog s euthanasia - even though it states that euthanasia will be paid out on if the vet visit portion has not been used up 10000 will not recommend
Fabi Bouteloup
6730 reviews
N/A
6 months ago
Been with RSPCA for 8 years
Been with RSPCA for 8 years never missed a payment and only made a handful of claims Just in the last couple of weeks had my fortnightly payment put up to 89 from 69 So about 15 000 I ve paid them so far They re doing alright The guy on the phone wasn t willing to budge on putting it back either Just cancelled and not happy either