Rstbreakdownrecovery Reviews

AVOID UNLESS YOU WANT TO PAY FOR A SERVICE YOU DON T RECEIVE

Car wouldn t start in a car park Rang RST to help Said it sounds like I needed a jumpstart Said it would be 30 minutes for recovery to attend I paid the initial 40 deposit 80 in total 30 minutes later still no recovery I rang back to tell him no one had attended like promised He said the recovery man had to go and get his recovery vehicle and would be another 20 minutes and is now on his way I said I agreed to use your services and paid 40 deposit on the terms recovery would be here within 30 minutes as promised He kept me on the phone saying I ll contact the driver then came back to me saying the driver is 15 minutes away now THE DRIVER IS NOW 15 MINUTES AWAY BECAUSE YOU ARE KEEPING ME ON THE PHONE I asked him to cancel the call and refund me for a service I paid for but never received I asked for an immediate refund which the call handler agreed to yet I am yet to receive it so have to dispute this with my bank Tried calling RST again and shock horror they are not answering my call AVOID NOT INTERESTED IN HELPING JUST RIPPING OFF VULNERABLE PEOPLE IN NEED

They sent some other company who

They sent some other company who scammed me They said I had to deal with my bank this was after they sent a recovery truck which was taken away by police because unroadworthy and then another one which arrived to late

Had 3 recovery trucks sent to me before

Had 3 recovery trucks sent to me before I was recovered seem to send different ones from different companies wouldn t recommend unless you want to get ripped off

Breaking Tax Laws Refusing Receipts

The car broke down on 31st December My partner who is disabled relies on the car to get about We contacted RST Breakdown about towing the car as it was left in a potentially unsafe position They quoted 160 80 was to be paid up front with the remaining 80 to be paid upon completion I paid the initial 80 online and received a receipt for this So far no issues When the breakdown driver arrived he informed that the remaining 80 had to be paid by cash only and to him He also claimed he didn t have the means to accept online payments The RST website says Card Terminal Bank Transfer or Cash once job completed There is nothing on their website or within the agreement I made for their services to suggest that any part of the payment for services must be by cash only There was also no suggestion that the second part of the payment would also be made to a third party It was my understanding that upon completion of the job I would be sent a link to pay the remainder online The driver also claimed that I had to pay by cash only because if I paid online then he would have to add VAT which he also claimed was an additional 20 20 of 80 is 16 not 20 He also claimed that if I paid by card he would have to pay VAT as well Due to the circumstances and urgency I reluctantly agreed to pay the remainder by cash After the job was completed I requested a receipt The driver claimed he couldn t provide me with one because he would have to add VAT to it VAT should have already been part of the quote and price Despite my requests he refused to provide me with a receipt Whilst businesses aren t legally required to provide receipts they are legally required if one is requested Refusing one upon request is illegal To rub salt into the wounds the driver revealed that the job was only 80 The initial 80 went to someone else just for agreeing to the service I was quoted 160 for the service of having the car towed There is nothing on their website or within the agreement made to suggest that any part of the payment agreed and made had nothing to do with the actual service This was very misleading Had I been aware that the job was only 80 I would not have agreed to pay 160 I contacted RST raised my concerns and requested a refund They read this and initially failed to reply so I had to chase them up They denied most of what took place but perhaps inadvertently admitted to a particular action which is illegal I replied to inform them that the driver and by extension them for hiring the sub-contractor have operated illegally They have not replied since I have screenshots and have reported them to HMRC for tax fraud I strongly recommend that this business isn t used due to their misleading dishonest and illegal practices

Excellent Customer Service

Crashed my Mercedes Benz Needed a 24hr recovery service for my breakdown and these guys carried out the job last night Professional and urgent

Really helped

Really helped me out when I broke down Would recommend

Quick assistance

Contact was maintained throughout my breakdown period I was never left wondering what was going on they kept in contact with me until I was dropped off at my local garage Couldn t be happier

Quick response and recovery

Thank you for the quick response and recovery Will definitely recommend your service

Thank you for getting us home safely

I recently had the pleasure of using RST Breakdown Recovery s towing service and I couldn t be more satisfied with the experience From start to finish their professionalism and efficiency were evident Our recovery process was handled by Daniel who was an absolute star Thanks to Daniel and the excellent service from RST Breakdown Recovery we got home safely and without any further issues The glowing reviews for this company are well-deserved and I would definitely recommend their services to anyone in need of reliable towing Thank you RST for turning a potentially bad day into a positive experience