Rueducommerce Reviews

Impossible to join the service

Impossible to join the service commercial Made an offer pack reprise didn t work 1 month without a correct phone

They required documentation in order to

They required documentation in order to be able to charge my credit card Way too much work At that occasion I realized several things - They make themselves hard to reach The contact information various emails to submit the documentation were actually not working and you are sent through another process - They don t offer a simple way to cancel an order You have to individually cancel each item - Since they are an aggregator for some items like Amazon it is actually easier to just go by on the actual merchant website which actually ends up being a better experience with more chances for a lower price or a cheaper shipping option Also what bugged me is that they strongly advertise delivery to a Carrefour which is not available for all items

It s horrible

It s horrible My sister tried to buy a macbook with her international card and then after she paid with it she had to cancel it because they demanded too many documents so she received this email saying she wouldn t be debited for this cancelled order but she was actually charged for more than 1000 euros We contacted service client and they told us where to send all the documents and we received an email saying they well received it and would contact us in 48 hours it s been much more than a week now and I ve sent 5 emails without any answer from human being Now I am not even sure if I will get my 1000 EUROS back i will never trust this site again a big disappointment

Andy

Bought gpu Nowhere was it mentioned they will send a used item Got it worse package ever no bubles inside to protect the box whatever couriers were ok and nothing is damaged Opened gpu box it was clearly resealed Took a closer look and it all dusty missing some plastic covers not to mention hair in the grills Gpu works but I ve ordered a NEW item not the used one Requested partial refund via paypal will see how it goes Pathetic shop Update so paypal suggest you send the item back and get a refund which I obviously don t want to do as I barely could get this gpu So it s either full refund or close the case not the first day they do the scam so they definitely know how to outplay you I had to cancel dispute no success Screw this shop

They don t even deserve 1 star

They don t even deserve 1 star I purchased a new 1750 euro Macbook on their webshop for a birthday When opening the item it was not working I contacted the service and asked for a replacement and they refused it as the computer was purchased 16 days ago I only had 14 days to open a claim so I was 2 DAYS TOO LATE they refused to take it back Now they want to repair it meaning I have a refurbished computer for the price of a new computer Not even offered compensation for the inconvenience or the fact that the computer is now refurbished and not new SHAME on you Rueducommerce I will never ever buy from you again Also the customer service is rude and doesn t listen at all

Very bad service

Very bad service They package your stuff very poorly It arrives with damaged boxes I got my graphics card almost 500 Euro already opened and probably used instead of a new And finally they have removed my comment claiming that it is vague Do not buy anything from them

TERRIBLE

TERRIBLE Lost my order Said they can t do anything as I called later than 1 week although I called within the first 3 days Spoke to someone else they apologised said I d receive an email and correct their error Been 3 months now No item no refund terrible service and communication

No stock Sure we ll still take your money

They took my order when they were out of stock already for an item They didn t tell me this until days later They told me the item would be back in stock on a date and would ship that never happened They then told me a separate date when it would be back in stock and ship that also never happened They advertise 7 7 support but have no email to get a hold of customer service only a juvenile facebook chat system that has a 12 hour turn around for each response All I want is to know when my item will ship Is that too much to ask a tech vendor selling tech products 10 days from the year 2021