Rug24 Reviews

Company never handed my parcel to the

Company never handed my parcel to the shipping company When I messaged to ask where it was They said the company had lost it even though I can see G4S was never given the item to deliver - they asked if I wanted a replacement or a refund I requested a replacement They didn t bother to reply or dispatch and instead just sent a refund Company clearly just wants to be an Amazon top seller and doesn t actually want to dispatch items Don t recommend

Unprofessional company

Unprofessional company poor quality products abysmal customer service Goods returned via Parcel Force their preferred service but Rug24 did not collect goods Had to fight tooth and nail to get refund Their returns policy is vague and confusing and appears it could be deliberately so

BUYER BEWARE

My wife ordered a rug from this company via eBay The rug never arrived customer service is appalling apparently a technical fault with eBay Paid via PayPal so got a refund Looking for another rug found the same one on Amazon same seller Ordered again delivery date given May 10th - 13th 2023 NOT DELIVEREDThe rug was dispatched on the 3rd May it arrived at the carriers on the 4th May on the 9th of May the rug left the carrier facilities on the 12th May it arrived at the carriers Now expected between the 14th 17th May Amazon customer services representative said Amazon believe that customers who purchase from the market place should be treated with the same degree of service as a customer who have purchased directly from us Obviously rug24 fall well short of the standard of customer service expected

Ordered a rug directly from Rug 24

Ordered a rug directly from Rug 24 everything seemed OK with corresponding emails then received an email from the delivery company they use GLS with tracking details so on the delivery day we waited and nothing arrived end of day tracking said delivered Not to us Then the next day it said returned to sender WHY We as home and we have a ring door bell camera system nobody called I emailed called and emailed again then finally got a reply apologising for the non delivery with no explanation Then lucky enough we got a refund through PayPal who I used to pay them still no explanation so I emailed them again asking the question why it wasn t delivered The reply was automated with no explanation just informing me it was returned Complete waste of time Ordered now from another supplier

Appalling service

Ordered a rug for my grandchildren s bedroom Waited for the 7 working days to pass for delivery no show Contacted Rug24 three times Finally got a response that the parcel had been returned to them for some unknown reason They offered to send me another rug but I declined have asked for a full refund straight away

Worse Experience Ever

My order was confirmed and confirmation made - Given delivery dates - These dates passed - The email said the items had been returned to the Seller - One item was Undeliverable - I even got an email that one item had successfully been delivered to my door No explanation given - I asked to re-ordered as they were part of a re-vamping someone s lounge - Got an email a couple of days to say an item was out for delivery today with a tracking number and map - I checked the map often and could see it was nearing road - I have been sitting in my lounge all day so imagine my surprise when I checked my email and found one from parcel force to say delivery was attempted but no one was in I- Cant get a response from Parcel Force as it seems as if it s a made address and Rug24 have never responded to any further emails to them - This may well be a Scam but Id stay away from it I m not sure I will ever get a refund

WRONG ITEM SENT - TERRIBLE CUSTOMER SERVICE

I was sent the wrong item - a completely different item from that which I ordered Customer service was terrible I ended up having to keep the item as it was no longer at the location that they had delivered to and they refused to refund me in full or pay for the shipping back to their warehouse BEWARE

AVOID

I wish I d read the trustpilot reviews before ordering I ordered some rugs on 11th Feb By 20th Feb with no update I checked the tracking which stated delivered but also stated returned to shipper I contacted RUG24 by email to ask for an explanation and was ignored I raised a dispute through PayPal which was also ignored 3 weeks after ordering I arranged a chargeback through my credit card very glad that I used Amex to pay Today on the 6th of March I finally received an email just saying that their shipping partner returned the order to them No explanation at all I don t believe any rugs were ever dispatched